Camilo Andres Uribe Perez
Barranquilla,CUN
Summary
Proven Production Operative and Customer Service Representative with a track record of enhancing team productivity and customer loyalty at Coomersac and HGS - Hinduja Global Solutions. Skilled in machine operation and team collaboration, I increased output and resolved customer complaints, boosting satisfaction. Specialized in process improvements and effective communication, I consistently exceed performance expectations.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Production Operative
Coomersac
09.2023 - Current
- Increased overall output through regular equipment maintenance checks and swift troubleshooting when problems arose.
- Assisted in training new hires on proper procedures, safety protocols, and company policies to ensure consistently high performance across the team.
- Contributed to cost reductions by identifying opportunities for process improvements and automation within the production line.
- Enhanced team productivity by effectively communicating goals, expectations, and deadlines to all team members.
Customer Service Representative
HGS - Hinduja Global Solutions
12.2022 - 05.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Betania Norte
Barranquilla, Colombia 05.2001 -
Skills
Machine operation
Packaging and labeling
Workplace cleanliness
Production scheduling
Mechanical aptitude
Team collaboration
Timeline
Production Operative
Coomersac
09.2023 - Current
Customer Service Representative
HGS - Hinduja Global Solutions
12.2022 - 05.2023
High School Diploma -
Betania Norte
05.2001 -
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