CAMILO NISPERUZA
Barranquilla
Summary
Bilingual and detail-oriented professional with extensive experience in customer service, patient intake, transportation coordination, and translation services within medical and legal environments. Proven ability to manage sensitive patient information in full compliance with HIPAA regulations, schedule appointments efficiently, and provide culturally competent support to diverse populations. Skilled in coordinating non-emergency medical transportation and legal document translation, ensuring smooth communication between clients, healthcare providers, and legal professionals. Fluent in English (C1) and Spanish, with a strong background in language studies and cross-cultural communication. Adept at multitasking in fast-paced settings.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Transportation & Translation/Patient Intake Specialist
Lean Solutions Group
12.2021 - Current
- Transport coordination for medical/legal services.
- Translation coordination for medical/legal services.
- Maintained accurate and confidential patient records.
- Ensured full compliance with HIPAA regulations when handling sensitive patient information.
- Collaborated with cross-functional teams to enhance project workflows and communication strategies.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Customer Service Representative
Teleperformace
09.2020 - 11.2020
- Orientation on telecommunication services for customers.
- Payment process orientation for customers.
- Troubleshooting oriented on telecommunication services.
Customer Service Representative
Quantica BPO
11.2019 - 12.2019
- Orientation on telecommunication services for customers.
- Payment process orientation for customers.
- Troubleshooting oriented on telecommunication services.
Education
Foreing Languages degree -
Universidad del Atlántico
06.2022
Technical bachelor - undefined
IET Tajamar
12.2017
Skills
- Assertive communicator
- Excellent attention to detail and multitasking
- Fast learner
- Strong ability to work in a fast-paced environment
- Excellent problem-solving skills
- Analytical thinking
- Skilled in appointment scheduling and coordination
Timeline
Transportation & Translation/Patient Intake Specialist
Lean Solutions Group
12.2021 - Current
Customer Service Representative
Teleperformace
09.2020 - 11.2020
Customer Service Representative
Quantica BPO
11.2019 - 12.2019
Technical bachelor - undefined
IET Tajamar
Foreing Languages degree -
Universidad del Atlántico