Bilingual and detail-oriented professional with extensive experience in customer service, patient intake, transportation coordination, and translation services within medical and legal environments. Proven ability to manage sensitive patient information in full compliance with HIPAA regulations, schedule appointments efficiently, and provide culturally competent support to diverse populations. Skilled in coordinating non-emergency medical transportation and legal document translation, ensuring smooth communication between clients, healthcare providers, and legal professionals. Fluent in English (C1) and Spanish, with a strong background in language studies and cross-cultural communication. Adept at multitasking in fast-paced settings.