Camilo Mitchell
Manager IS Operations
Bogota
Summary
Solution-oriented and detail-oriented IT leader with strong focus on people skills. Fast learner who is diligent and proficient in work. Passionate about adopting new technologies to improve business processes, enhance end-user experiences, and add new capabilities to organization. Over 12 years of proven expertise in leading network, infrastructure, and end-user computing areas. Excels at aligning team goals and tasks with business and corporate strategies and policies, particularly in highly regulated environments. Extensive experience in implementing and executing complex IT projects, including activities related to mergers, acquisitions, and divestitures (MA&D).
Overview
16
16
years of professional experience
5
5
years of post-secondary education
4
4
Certificates
4
4
Languages
Work History
Manager IS Operations
Abbott
08.2017 - Current
- Manage, plan and administer the operational and administrative activities of the Infrastructure operations in Colombia, Ecuador and Peru affiliates
- My direct responsibility includes day-to-day support of more than 20 IT team members, including contractors and manage service providers
- Provide service consulting, operational and business systems analysis support for IT infrastructure Services to support customer business requirements
- I sustain continuous improvement across the organization through the development, implementation, and maintenance of process improvement programs
- Cultivate and maintain customer relationships reinforced by regular communication on project status, issue management, service delivery and associated strategies
- Organize, support, and operate infrastructure services that are aligned with the standards for Abbott's IT Strategy Platform, including business case preparation and the development of communication and marketing plans
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Guided organizational technology strategy and roadmaps.
- Managed life cycle replacement of hardware and software.
- Led successful infrastructure projects, optimizing resource allocation and budget management.
- Managed cross-functional teams, fostering a collaborative environment for optimum performance and results.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Implemented data loss prevention strategies, safeguarding valuable company information from unauthorized access.
- Managed and integrated telecommunications services and systems across [Type] region.
- Managed vendor relationships to negotiate cost-effective service contracts and ensure timely delivery of equipment.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
Team Lead IS
Abbott
09.2014 - 08.2017
- Responsible to supervise a team of up to 20 IT professionals that develops, maintain and support telecommunications and infrastructure technologies in Colombia, Ecuador, Peru and Venezuela affiliates
- Check the work of others to ensure projects are conducted effectively and recommendations and reports are accurate and timely
- Prioritize and assign tasks to ensure that the team's resources are used effectively and that work schedules and targets are met
- Assist, coordinate and execute M&AD infrastructure projects and tasks in Andean region affiliates
- Represent Latin America infrastructure services organization on Global change control review boards
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Achieved cost savings through careful analysis of IT expenses, identifying opportunities for consolidation or elimination when appropriate.
- Utilized data visualization tools to effectively communicate business insights.
Sr. IT Infrastructure specialist
Abbott
08.2013 - 09.2014
- Responsible for systems administration, including level-2 support
- Analyzes and designs systems; supports design of enterprise-wide systems
- Installs, tests and upgrades systems
- Develops technical disaster recovery plans and participates in testing
- Designs, tests and implements system security
- Provides technical problem isolation and resolution for a Network (LAN / Wireless / Physical infrastructure) may refer to documented processes as needed
- Support Infrastructure Administrators as they require training and support for problem resolution including performing diagnostics and configuring network devices
- Responsible for the IT operation for Colombia, Venezuela, Ecuador and Peru affiliates
- Planned implementation of network enhancements and upgrades.
Information Technology Infrastructure Specialist
SONDA
09.2009 - 10.2012
- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations
- Maintain logs related to network functions, as well as maintenance and repair records
- Perform data backups and disaster recovery operations
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Supported data center power and cooling infrastructure and consistently applied critical facility operational best practices.
- Ensured high levels of security with strict access controls, vulnerability assessments, and patch management.
- Managed data backups for seamless disaster recovery and business continuity efforts.
- Developed comprehensive documentation for various procedures, ensuring clarity in performing essential tasks within the facility.
- Performed root cause analyses on system failures to prevent future occurrences and maintain high availability rates.
Information Technology Support Engineer
SONDA
12.2008 - 08.2009
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Refer major hardware or software problems or defective products to vendors or technicians for service
- Enhanced end-user experience by providing efficient computing solutions and support.
- Collaborated with cross-functional teams to address technology-related issues and develop effective strategies for resolution.
- Established proactive maintenance schedules for hardware and software components, minimizing system downtime and ensuring peak performance.
Education
Bachelor's Degree - Telecommunications Engineering
Universidad Piloto de Colombia
06.2003 - 06.2008
Skills
Large Scale Transformation
Project management
Change management
Analytical thinking
Data analysis
IT budgeting
IT governance
Organizational skills
Team building
IT service management
Requirements analysis
Strategic planning
Certification
Fundamentals of Waterfall Project Management
Accomplishments
- 2023 CIO Award.
- Led the IT Infrastructure operational model transition in Latinamerica and Canada affiliates.
- Led the local activities and change management for the merge and integration of 4 different companies into parent company impacting more than 3.000 users.
Languages
Inglés
Advanced
C1
French
Beginner
A1
Portugués
Proficient
C2
Spanish
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager IS Operations
Abbott
08.2017 - Current
Team Lead IS
Abbott
09.2014 - 08.2017
Sr. IT Infrastructure specialist
Abbott
08.2013 - 09.2014
Information Technology Infrastructure Specialist
SONDA
09.2009 - 10.2012
Information Technology Support Engineer
SONDA
12.2008 - 08.2009
Bachelor's Degree - Telecommunications Engineering
Universidad Piloto de Colombia
06.2003 - 06.2008