Camilo Armando Arias Adaime
Tocancipá
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Animal Caretaker
Juliana’s Animal Sanctuary
03.2024 - 07.2025
- Care of farm animals
- Supplying medicines
- Specialized feeding of animals
- Preparation of special diets
- Driving route
- Attention of foreign volunteers
- Immediate boss: Juliana Castañeda Turner
- Phone: 3212528419
- Reason for retirement: Voluntary resignation
Customer Service Representative
Concentrix
02.2023 - 03.2024
- Bilingual call answering (English, Spanish)
- Resolution of account problems
- Assignment of medical appointments
- Assignment of primary care physician
- Intermediary between doctors and patients
- Explanation of medical benefits to patients
- Immediate boss: Daniel Garzón
- Phone: 6015894516
- Reason for retirement: Voluntary resignation for job opportunity
Assistant
Juliana’s Animal Sanctuary
07.2018 - 01.2023
- Answering emails in English from donors to the foundation
- Writing articles (in English and Spanish) to promote the work of the foundation
- Proofreading texts in English for social networks
- Answering questions to donors about their contributions
- Immediate boss: Juliana Castañeda Turner
- Phone: 3212528419
- Reason for retirement: Voluntary resignation for new job opportunity
Customer Service Representative
Sitel (now Foundever)
03.2018 - 07.2018
- English-speaking call center
- Financial troubleshooting
- Technical troubleshooting
- Immediate supervisor: Cesar Rodriguez
- Phone: (601) 6497099
- Reason for retirement: Voluntary resignation due to job change
Customer Service Cashier
Mestizo Vegano
03.2016 - 10.2017
- Customer service in real time
- Kitchen assistant
- Barista
- General services
- Attention to special events
- Catering
- Purchasing
- Immediate boss: Juan Carlos Calderón
- Phone: 3197254935
- Reason for retirement: Temporary closure of the company
Customer Service Representative
Domicilios.com
07.2015 - 02.2016
- Answer customer emails
- Contact restaurants to solve problems in real time with customers
- Offer promotions in sensitive cases
- Answer calls from restaurants
- Contact customers to solve problems
- Immediate boss: David Hernández
- Phone: (The company no longer exists)
- Reason for leaving: Voluntary resignation for new job
Assistant Consultant
Aarias Consulting
01.2014 - 10.2014
- Translation of documents
- Summary of research documents
- Editing of files
- Revision and correction of documents
- Immediate superior: Alvaro Arias
- Telephone: 3113150774
- Reason for retirement: Resignation due to travel
Agente
Sutherland Global Services
03.2013 - 07.2013
- Financial services
- Bilingual customer service (English, Spanish)
- Immediate boss: Rafael Fonseca
- Phone: (601) 7457090
- Reason for retirement: Voluntary resignation due to studiesestudios
Education
Universidad El Bosque
01.2014
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Colegio Mayor José Celestino Mutis
01.2003
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Colegio Mayor de los Andes
01.2001
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Colegio San Bartolome La Merced
01.1997
Skills
- Patience and tolerance
- Great customer service experience
- People handling
- Computer skills
- Typing skills
- Curiosity
- Fast learner
- Great team mate
Idioma Extranjero
English
Advanced (C1)
Spoken language proficiency: Advanced
Written language proficiency: Advanced
Timeline
Animal Caretaker
Juliana’s Animal Sanctuary
03.2024 - 07.2025
Customer Service Representative
Concentrix
02.2023 - 03.2024
Assistant
Juliana’s Animal Sanctuary
07.2018 - 01.2023
Customer Service Representative
Sitel (now Foundever)
03.2018 - 07.2018
Customer Service Cashier
Mestizo Vegano
03.2016 - 10.2017
Customer Service Representative
Domicilios.com
07.2015 - 02.2016
Assistant Consultant
Aarias Consulting
01.2014 - 10.2014
Agente
Sutherland Global Services
03.2013 - 07.2013
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Colegio Mayor José Celestino Mutis
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Colegio Mayor de los Andes
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Colegio San Bartolome La Merced
Universidad El Bosque
References
- AIDA, ADAIME VANEGAS, Bibliotecóloga, 32579029, BID (Banco Interamericano de Desarrollo), Asistente de archivo
- ALVARO, ARIAS CRUZ, Bibliotecólogo, 3113150774, Archivo de Bogotá, Director
- Mariana, Hernández Muñoz, 3008239998
- Nicolás, Escobar, 3118566048
Training
- Seminario de Música Contemporánea, Asistente, duración: 15 horas, Marzo 5 de 2011, Universidad El Bosque
- Diplomado Music Masters (El negocio de la música), Asistente, duración: 120 horas, Abril a Agosto de 2016 Universidad Javeriana.
Disclaimer
CAMILO ARMANDO ARIAS ADAIME C.C.: 1032257090 de BOGOTÁ Teléfono: 3102350860
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