Summary
Overview
Work History
Education
Skills
Software
Languages
Interests
Timeline
Generic

Camilo Angel

Finance
Cedritos,DC

Summary

Accomplished Customer Service Representative with a proven track record at Amazon, enhancing customer loyalty through exceptional service and active listening. Skilled in data entry and problem-solving, consistently exceeding performance metrics. Expert in managing high-stress situations, ensuring customer satisfaction and security of sensitive information.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Amazon
11.2020 - 08.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service Representative

Convergys
06.2018 - 10.2018
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Administrative Assistant

Secretaría Distrital De Integración Social
04.2015 - 01.2017
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.


Education

Bachelor of Administrative Studies - Finance

Universidad Externado De Colombia
Bogotá, Colombia
05.2001 -

High School Diploma -

Colegio Calasanz
Bogotá, Colombia
05.2001 -

Skills

Customer Service

Active Listening

Call Management

Problem-solving abilities

Data Entry

Microsoft Excel

Appointment Scheduling

Computer Proficiency

Information Security

Software

Microsoft Office

Languages

Spanish
Native language
English
Proficient
C2
Portuguese
Intermediate
B1
French
Elementary
A2

Interests

Sports

Videogames

Timeline

Customer Service Representative

Amazon
11.2020 - 08.2024

Customer Service Representative

Convergys
06.2018 - 10.2018

Administrative Assistant

Secretaría Distrital De Integración Social
04.2015 - 01.2017

Bachelor of Administrative Studies - Finance

Universidad Externado De Colombia
05.2001 -

High School Diploma -

Colegio Calasanz
05.2001 -

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