Summary
Overview
Work History
Education
Skills
Timeline
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Camilla Franco

Camilla Franco

Denver

Summary

Dynamic professional with a proven track record at JW and Signidea, excelling in customer service and public speaking. Expert in enhancing customer satisfaction and community well-being through strategic collaborations and effective communication. Skilled in bilingual support (English & Spanish), showcasing exceptional problem-solving abilities and attention to detail. Highly motivated individual with passion for helping others. Experienced leading projects and working with diverse range of people. Possesses excellent interpersonal and communication skills and is always eager to learn and grow.

Overview

15
15
years of professional experience

Work History

Community Service Volunteer

JW
01.2010 - 09.2024
  • Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
  • Maintained clean facilities to better serve program needs.
  • Exhibited excellent communications and customer service relations skills.
  • Collaborated with local organizations to provide food baskets to families in need.
  • Assisted in planning and executing fundraising events to raise vital funds for community programs.
  • Aided elderly residents with daily tasks, enhancing their quality of life and independence.
  • Increased public awareness on environmental issues through creation and distribution of informative pamphlets.
  • Enhanced educational opportunities, tutoring students in subjects where they were struggling.

Front Desk Customer Service Representative

Signidea
07.2020 - 08.2024
  • Supported sales initiatives by informing potential customers about available promotions or special rates when handling reservation inquiries.
  • Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
  • Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
  • Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
  • Maintained a welcoming environment for guests by consistently providing friendly and efficient service.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues at the front desk.
  • Organized front desk materials efficiently, ensuring easy access for staff members during busy periods.
  • Conducted routine inventory checks of front desk supplies and materials, placing orders when necessary to maintain stock levels.
  • Maintained up-to-date knowledge of product and service changes.

Education

GED -

State of Texas
Texas
06.1996

Skills

Problem-Solving

Public Speaking

Activity Planning

English & Spanish Fluency

Appointment Setting

Filing and Recordkeeping

Clerical Support

Customer Service

Active Listening

Attention to Detail

Collaboration and Teamwork

Goal Setting

Timeline

Front Desk Customer Service Representative

Signidea
07.2020 - 08.2024

Community Service Volunteer

JW
01.2010 - 09.2024

GED -

State of Texas

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Camilla Franco