Cameron Santistevan
Littleton,CO
Summary
I’m a driven young professional with over 8 years of experience in the automotive & sales industry, known for building genuine, one-on-one relationships. I take pride in being highly organized, self-motivated, and committed to seeing every task through, no matter the challenge. I bring 110% effort to everything I do, take full ownership of my decisions, and stand firmly behind my work.
Outside of the automotive world, I’ve also spent time exploring AI coding, marketing & artist management in the music industry. This has strengthened my creativity, communication skills, and ability to connect with people from all walks of life. I believe that with dedication, accountability, and hard work, anything is achievable.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Bill's Crestmoor Automotive
04.2024 - Current
- Maximize efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Managed budget implementations, employee
- Implemented operational strategies and effectively build customer and employee loyalty.
Business Development Manager
Self Employed
01.2022 - Current
- Generated new business with marketing initiatives and strategic plans.
- Formulate sales plans and targets to enhance organizational expansion
- Develop, oversee, and enhance company websites to draw in and keep potential clients
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration, and market expansion.
Bartender / Server
Flight Club Darts USA
05.2023 - 04.2024
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
- Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
- Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
- Obtained cash bank and stocked service bar to prepare for operation.
Bartender / Assistant Manager
Kavasutra
09.2022 - 05.2023
- Improved team strength by exhibiting steadfast leadership in high pressure situations, providing direction, and listening attentively to employees' concerns and ideas.
- Proved to be a resourceful asset to the management team by providing original solutions, introducing new concepts, actively negotiating and resolving differences, and employing constructive criticism.
- Increased bar revenue through the development and marketing featured cocktails from limited resources. Decreased labor costs by analyzing team members' strengths versus customer flow.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Service Manager
Bill’s Crestmoor Automotive
06.2021 - 09.2022
- Build relationships with customers and sell required automotive repairs to drive revenue and profit.
- Manage the ordering and returning of all new, used, and core parts; Maintain positive relationships with all part vendors.
- Record and track weekly sales plans, EOD (End Of Day) financial records, P&L sheets monthly; quarterly; and yearly, as well as numerous other financial statements.
- Resolved customer complaints in professional and timely manner.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
PDI Technician
Schomp Management
01.2021 - 06.2021
- Perform pre delivery inspections on all new incoming BMW and MINI Cooper.
- Test drive vehicles to insure performance and comfort standards of the vehicle.
- File necessary paperwork and information to comply with Schomp and BMW/MINI corporate regulations.
Valet Manager/Fleet Coordinator/Service Advisor
Schomp BMW/MINI
08.2019 - 01.2021
- Developed and implemented daily operations plans such as delivery route and employee assignments.
- Implemented policies and standard operating procedures for continuous improvement.
- Assist other employees when needed to help the overall success of the department.
Operations Manager and Estimator
Auto Hail And Dent Center
08.2018 - 08.2019
- Built relationships with customers and managed accounts to drive revenue and profit.
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
Education
High School Diploma -
Grandview High School
Aurora, CO05.2018
Skills
- Organized
- Self-Motivated
- Decision Making
- Communication
- Leadership
- Negotiation
- Customer relations specialist
- Sales
- Advertising and marketing
- Budget allocation
- Strategy
- New business development
- Policy/program development
- Leadership and team building
- P&L management
- Trend analysis
- Problem Solver
Accomplishments
- Business Development: I am proud to have driven Bill's Crestmoor Automotive to its first million dollar year in 2021. While I managed the sales and business strategy, this milestone was a testament to the synergy between visionary ownership and an elite technician team that consistently delivered on the high volume of work sold.
- Marketing: Developed and executed a comprehensive marketing roadmap that delivered immediate results, including a 60% expansion of the client base in three months. Through continuous optimization and scaling, I drove a 400% increase in customer volume within the first year.
- Talent Acquisition & Onboarding: Designed and implemented a standardized recruitment framework that significantly optimized the hiring lifecycle. These revamped processes resulted in a 100% retention rate for new hires over a three-year period, contributing to long-term organizational stability.years and counting
Certification
- Certified Automobile Service Consultant (C1) - ASE
- ASE Introduction to Automobile Service - ASE
- Service Advisor School - DRIVE Automotive Consulting
- How To Mange The Front - DRIVE Automotive Consulting
- How to Increase Your Profits - DRIVE Automotive Consulting
- Introduction To AI - Coursera
Timeline
General Manager
Bill's Crestmoor Automotive
04.2024 - Current
Bartender / Server
Flight Club Darts USA
05.2023 - 04.2024
Bartender / Assistant Manager
Kavasutra
09.2022 - 05.2023
Business Development Manager
Self Employed
01.2022 - Current
Service Manager
Bill’s Crestmoor Automotive
06.2021 - 09.2022
PDI Technician
Schomp Management
01.2021 - 06.2021
Valet Manager/Fleet Coordinator/Service Advisor
Schomp BMW/MINI
08.2019 - 01.2021
Operations Manager and Estimator
Auto Hail And Dent Center
08.2018 - 08.2019
High School Diploma -
Grandview High School