Cameron Ritchie

• Supervised employees to maintain operational efficiency and address workflow challenges.
• Studied Colorado Gaming ICMP regulations to ensure compliance in operations.
• Ensured staff adherence to procedures for compliance and operational efficiency.
• I make daily reports to monitor business levels and make suggestions based on my findings to make improvements.
• Collaborated with departments to identify and resolve issues, providing actionable recommendations.

• Trained new slot attendants and managers, enhancing overall team competency.
• Coordinated staff support and resources for assigned area, ensuring operational effectiveness.
• Assisted in achieving our long-term goals, objectives and directives of the General Manager, Slot director, and Slot manager.
• I conferred with and advised subordinates on administrative policies and procedures, technical problems, priorities and methods.
• Ensured that approved policies and objectives are clearly understood and effectively applied to the slot team.
• Facilitated customer service skills training for slot team, contributing to improved NPS.
• Promoted responsibility within the Slot team to uphold operational standards.

• Maintained high-quality guest service, enhancing overall guest satisfaction.
• Oversaw employees during department managers' absence, maintaining workflow and operational continuity.

• Oversaw life and safety of guests and employees during graveyard shift, ensuring secure environment.
• Documented incidents on Gold Dust West property through detailed reports, enhancing incident response.
• Advised excluded persons of their status in coordination with MOD, maintaining compliance with exclusion policies.
• Supported drop team to ensure accurate weekly slots drop.

Graduated 2015