Cameron J. Hawk
Denver,CO
Summary
Enthusiastic and adaptable Senior Success Manager with demonstrated experience driving revenue gain, enhancing team performance, and promoting cross-functional collaboration through comprehensive training programs, empathetic mentorship, and meticulous research. Thoughtfully synthesizes creative and technical skills to foster and sustain meaningful relationships among stakeholders.
Overview
11
11
years of professional experience
Work History
Flex Launch Advisor
Zillow Group
Denver, Colorado
06.2024 - Current
- Individually moved $1.45M in revenue into Zillow Flex throughout 2025.
- Manage monthly cohorts of 100+ agents, transitioning them and their teams into the Zillow Flex business model.
- Collaborate directly with business owners, team leads, and brokers to ensure compliance with Flex requirements.
- Project management: Conduct daily audits and follow-ups to ensure partner requirements are met by deadlines.
- Account management: Assist in building a database of Flex broker information, uploading partner info to the Flex system, and frontline partner management to build relationships and ensure deadlines are met.
- Advise clients on real estate strategies to maximize investment potential.
- Research market trends to provide data-driven insights for client decisions.
- Collaborate with cross-functional teams to streamline transaction processes.
- Mentor junior advisors in best practices and client relationship management.
Senior Success Manager – Special Projects
Zillow Group
01.2022 - 06.2024
- Manage 50+ top spending accounts, delivering 20+ internal and external training sessions monthly; operationalized customer success strategies to maximize revenue and improve partner performance.
- Facilitate weekly sales training sessions for 75+ participants on diverse topics, creating reusable tactics to drive engagement.
- Collaborate cross-functionally with sales, marketing, and legal to foster a learning-oriented environment, and locate commercial opportunities through multi-disciplinary partnerships.
- Lead virtual and in-person training sessions and moderate online workshops to address partner concerns, share resources, and submit customer feedback.
- Present at national conferences to impart industry best practices; organize agent panels and Q&A sessions.
- RE/MAX R4 Conference, Las Vegas, 02/2022
- Zillow Unlock Conference, Las Vegas, 10/2022
Team Lead, Partner Development
Zillow Group
08.2021 - 01.2022
- Planned and managed 20+ training initiatives for the Partner Development team; designed project proposal documents for approval.
- Oversaw team performance metrics through Gong, Zoom, and Salesforce, generating content changes through data-driven insights.
- Improved partner registration and attendance by an average of 5% month-over-month through optimized Salesforce workflows.
Success Manager, Senior Success Manager
Zillow Group
02.2020 - 08.2021
- Conducted monthly meetings for a 50-person partner development team, promoting cross-functional collaboration.
- Executed weekly training sessions for over 200 participants, advising on business strategies and providing feedback.
- Managed up to 15 high-spending accounts per month, achieving 105% of monthly recurring revenue through effective coaching.
Premier Academy Trainer, Premier Academy Senior Trainer
Zillow Group
01.2018 - 02.2020
- Managed a book of up to 100 realtors and brokers, facilitating individual and team training sessions.
- Achieved over 90% attendance rate through personalized programming, mentoring over 2,000 agents in 2 years.
Client Engagement Specialist, Associate Onboarding Manager
Zillow Group
09.2015 - 12.2017
- Maintained a client list of over 100 real estate agents; coached agents on lead conversion and platform use.
English Teacher
JiaHua Language School
01.2015 - 08.2015
- Taught ESL to native Chinese students; designed engaging lesson plans and mentored new teachers.
Education
Certificate - Digital Marketing 10-Week Course
General Assembly
Denver, CO12.2016
Bachelor of Arts - English, Creative Writing Emphasis
University of Kansas
Lawrence, KS12.2007
Skills
- Technical: Salesforce, Salesloft, Microsoft Office Suite, Adobe Photoshop, Gong, Zoom, marketing strategy, content writing
- Organizational/Reporting: Excel, Tableau, project management and analysis
- Social: Relationship expert with 20 years of account and partner management, mentorship and training expert, team lead and management
Timeline
Flex Launch Advisor
Zillow Group
06.2024 - Current
Senior Success Manager – Special Projects
Zillow Group
01.2022 - 06.2024
Team Lead, Partner Development
Zillow Group
08.2021 - 01.2022
Success Manager, Senior Success Manager
Zillow Group
02.2020 - 08.2021
Premier Academy Trainer, Premier Academy Senior Trainer
Zillow Group
01.2018 - 02.2020
Client Engagement Specialist, Associate Onboarding Manager
Zillow Group
09.2015 - 12.2017
English Teacher
JiaHua Language School
01.2015 - 08.2015
Bachelor of Arts - English, Creative Writing Emphasis
University of Kansas
Certificate - Digital Marketing 10-Week Course
General Assembly
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