Cameron Cannon
Frisco
Summary
Experienced Mortgage Coordinator and Team Lead at Fairway Independent Mortgage Corporation, recognized with a promotion to Senior Coordinator for outstanding performance. Proven skills in efficient loan processing, strategic investor relations, and adept team leadership. Past roles as a Loan Purchase Specialist and Team Lead showcase adaptability and exceptional communication. I am eager to apply my expertise to drive success in a dynamic role.
Overview
13
13
years of professional experience
Work History
Service Delivery Manager
Hemmersbach
Houston, TX, USA
11.2023 - 01.2026
- Led end-to-end delivery of customer contracts and service projects, ensuring scope, timelines, and contractual requirements were met in alignment with global service standards.
- Managed and developed service delivery teams, including recruitment, mentoring, training, performance management, and target setting.
- Acted as the primary operational point of contact for customers, effectively bridging communication between clients and engineering teams.
- Ensured compliance with Service Level Agreements (SLAs), proactively identifying service gaps and driving process and performance optimizations.
- Owned service quality, operational performance, and customer satisfaction across assigned accounts.
- Managed escalations efficiently, minimizing service disruption and maintaining strong customer relationships.
- Defined and executed Service Improvement Plans (SIPs), ensuring corrective actions were completed on time and delivered measurable improvements.
- Collaborated with internal stakeholders and third-party vendors to protect, stabilize, and enhance service delivery.
- Built strong cross-functional relationships to enable effective communication and seamless coordination across departments.
Bond Purchase Clearing Coordinator - Team Lead
Fairway Independent Mortgage Corporation
Carrolton, TX, USA
07.2020 - 09.2023
- In my role, I actively managed daily loan reports and participated in weekly meetings.
- I played a key role in processing and issuing 500 MCCs within three months.
- Collaborating closely with the Purchase Clearing Manager, I assisted in meeting team goals and maintained pipeline balance.
- Additionally, I regularly engaged in productive communication with investors, addressing loan issues for expedited purchases.
- My responsibilities also included assisting with investor pipeline reviews, specializing in complex New Jersey and Wisconsin loans, and providing valuable feedback during weekly pipeline discussions.
Bond Purchase Clearing Coordinator
Fairway Independent Mortgage Corporation
Carrolton, TX, USA
02.2017 - 07.2020
- Efficiently requested and organized essential documents from branches and servicers, following investor guidelines.
- Facilitated smooth document flow by uploading files received from branches and bond agencies onto investor platforms.
- Maintained regular and effective communication with investors, branches, and agencies via email and phone calls.
- Demonstrated exceptional productivity by consistently achieving top Monthly Purchase Clearing Volume for the bond team.
- Successfully managed a high-volume pipeline on a daily basis.
- Upon promotion to Senior, adeptly transitioned to handling more complex investors, including those in New Jersey Housing, Wisconsin, and California.
Loan Purchase Specialist
Franklin American Mortgage Company
Irving, TX, USA
06.2013 - 01.2017
- My primary role involved conducting detailed reviews of closed loans from Correspondent Lenders.
- These assessments were aimed at determining the loans' eligibility for purchase by our institution and identifying any missing documentation necessary for eligibility.
- This entailed a comprehensive analysis, adherence to underwriting standards, and effective communication with Correspondent Lenders to resolve discrepancies and secure required documentation, ensuring a smooth and compliant loan acquisition process.
Education
High School Diploma -
Farmersville High Schoopl
Farmersville, TX01-2009
Skills
- Data analytics
- Incident investigation
- Customer satisfaction
- Case documentation
- Client relationships
- Project planning
- New client onboarding
- Billing & invoicing
Locations
- Hemmersbach, Houston, TX, 77001
- Fairway Independent Mortgage Corporation, Carrolton, TX, 75006
- Franklin American Mortgage Company, Irving, TX, 75061
Timeline
Service Delivery Manager
Hemmersbach
11.2023 - 01.2026
Bond Purchase Clearing Coordinator - Team Lead
Fairway Independent Mortgage Corporation
07.2020 - 09.2023
Bond Purchase Clearing Coordinator
Fairway Independent Mortgage Corporation
02.2017 - 07.2020
Loan Purchase Specialist
Franklin American Mortgage Company
06.2013 - 01.2017
High School Diploma -
Farmersville High Schoopl