Camai Woods
Denver
Summary
Personable and reliable individual with excellent communication and problem-solving abilities. Understanding of customer satisfaction and adept at handling inquiries and resolving issues. Capable of fostering positive client relationships and contributing to team success. Pays attention to detail and excellent organizational skills while also able to work collaboratively with multiple teams and prioritize competing demands, while consistently delivering high-quality work in a fast-paced environment. Additionally, excellent communication skills and ability to connect with people of all backgrounds makes for a valuable asset in creating engaging experiences for listeners and clients alike. I am looking for employment in the Aviation industry to fulfill my life passion of travel as I grew up traveling the world and would love to show that same passion to other alike.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
07.2023 - 09.2025
- Delivered outstanding customer service, strengthening passenger loyalty and satisfaction.
- Collaborated with team members to streamline daily airport operations and improve efficiency.
- Assisted thousands of travelers with ticketing, check-in, boarding, baggage, and reservations, ensuring smooth travel experiences.
- Resolved flight disruptions, oversells, and baggage issues quickly, minimizing stress and delays for customers.
- Accurately processed cash, card, and voucher transactions, consistently balancing accounts with zero discrepancies.
- Provided timely and accurate flight and fare information, reducing customer wait times and confusion.
- Completed incident and compliance reports with attention to detail, supporting company policies and safety standards.
- Adapted to changing station needs, demonstrating flexibility and reliability in fast-paced environments.
Promotions Assistant
Max Media Denver
09.2022 - 08.2023
- Successfully managed and executed promotional events from planning to completion, increasing brand visibility.
- Supported cross-department collaboration, ensuring smooth event logistics and client satisfaction.
- Delivered excellent on-site service by assisting customers, resolving issues, and enhancing event experiences.
- Operated and maintained audio/visual equipment and staging materials to ensure professional presentations.
- Streamlined check-in and ticketing processes, improving guest flow and efficiency at high-traffic events.
- Prioritized safety and operational standards, reducing risks and ensuring compliance.
Education
Attended -
University of Boulder
Boulder, CO12.2020
High school Degree - undefined
Chaparral High School
Parker, CO05.2020
Skills
- Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
- Bilingual
- Skilled in fundamental computer operations
- Complaint handling
- I am able to analyze complex situations, identify potential solutions, and implement effective problem-solving strategies
- Strong ability to prioritize tasks, manage competing demands, and meet deadlines is an important skill for any professional, regardless of industry or job level
- Adapts quickly to changing circumstances, thinks creatively, and remains flexible in the face of uncertainty
- I pay close attention to details following established procedures and ensure accuracy and precision in all given tasks
- Effective feedback communication
- Collaborative partnership development
- Customer service expertise
LANGUAGES
English
Spanish
Timeline
Customer Service Agent
Southwest Airlines
07.2023 - 09.2025
Promotions Assistant
Max Media Denver
09.2022 - 08.2023
High school Degree - undefined
Chaparral High School
Attended -
University of Boulder