Summary
Overview
Work History
Education
Skills
Timeline
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Callie Thomas-Esteves

Denver

Summary

I am adept at enhancing customer experiences and streamlining operations, I leveraged my problem-solving skills and POS system expertise at Gap to exceed daily targets. I'm also known for adaptability and a positive attitude, I significantly contributed to team training and inventory management, ensuring efficiency and customer satisfaction without compromising on dependability. I am a talented server using skills in order management, payment processing and upselling. I stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. I am knowledgeable about handling special dietary requirements and general food safety standards.

Overview

4
4
years of professional experience

Work History

Server/Bartender

The Den at Fox Hollow
04.2025 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.

Team Member

Gap
06.2023 - 08.2024
  • Collaborated with team members to achieve daily goals.
  • Participated in training sessions for new employees when needed.
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Maintained positive working relationship with fellow staff and management.
  • Trained new team members using approved training materials and information.
  • Addressed customer needs, responding to specific requests.
  • Operated cash registers to process payments from customers.
  • Greeted customers upon entering the store with friendly demeanor.

Crew Member

Party City
06.2022 - 02.2023
  • Operated cash registers to process payments from customers.
  • Greeted customers upon entering the store with friendly demeanor.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Provided customer service support to ensure satisfaction.
  • Maintained a clean and organized work area throughout shift.
  • Answered phone calls regarding inquiries about products or services.
  • Worked hard to learn required tasks quickly to maximize performance.

Team Member

Dunkin Donuts
06.2021 - 04.2022
  • Completed day-to-day duties accurately and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Served food quickly for positive guest experiences.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Interacted pleasantly with guests to deliver quality customer service.

Education

High School Diploma -

Bear Creek High School
Lakewood, CO
05-2024

Biology

Red Rocks Community College
Denver, CO

Skills

  • Decision Making
  • Adaptability
  • Fast Learner
  • Friendly and Outgoing Attitude
  • Computer Skills
  • Multitasking Skills
  • Ability to Work Under Pressure
  • Problem Solving Skills
  • Time Management
  • Excellent Communication Skills
  • Teamwork
  • Customer Service Skills

Timeline

Server/Bartender

The Den at Fox Hollow
04.2025 - Current

Team Member

Gap
06.2023 - 08.2024

Crew Member

Party City
06.2022 - 02.2023

Team Member

Dunkin Donuts
06.2021 - 04.2022

High School Diploma -

Bear Creek High School

Biology

Red Rocks Community College

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Callie Thomas-Esteves