Callan Vianzon
Bet365
Aurora
10
years of professional experience
Strategic management professional skilled in leading teams to achieve operational efficiency and drive growth. Focused on collaboration and process improvement to deliver measurable outcomes while adapting to organizational needs. Currently pursuing a BA in Political Science at the University of Colorado Denver to further enhance leadership and strategic insight.
Work History
Customer Account Advisor
9 Months- Responded to customer inquiries via phone, email, and live chat, ensuring timely support and achieving first-contact resolution.
- Maintain compliance with regulatory requirements, security protocols, and operational standards.
Leverage comprehensive product knowledge to explain betting markets, bet types, and account features clearly and accurately. - Proactively identify signs of potential customer harm and support responsible gambling initiatives.
- Collaborated with internal teams to investigate issues and implement effective customer solutions.
Voter Engagement and Social Media Associate
5 Months- Utilized social media platforms effectively for increased campaign awareness and voter engagement.
- Developed and implemented social media strategies to enhance brand visibility and engagement.
- Collaborated with interns on projects to develop targeted strategies for increasing voter engagement and turnout.
- Enhanced community engagement by organizing and promoting public events that informed and mobilized local voters.
- Promote voter engagement by providing accurate information about the election process and available resources.
- Utilized social media platforms to drive campaign awareness and foster voter engagement among diverse audiences.
Shift Lead 1
1 Year 11 Months- Ensured compliance with company and health standards among all team members (Front of House, Back of House, Bartenders)
- Confirmed execution of all closing procedures by myself and team members
- Maintained high-quality customer service, order accuracy, food quality, and production speed among team members during shifts
- Provided bartending services in fast-paced setting
- I handle unruly guests with professionalism and haste
- I make inventory orders for the Front of House
Supervisor
2 Years 6 Months- Monitored ticket times throughout day, ensuring low wait times during high customer volume.
- Ensured brand consistency and quality for each customer order.
- I also conduct interviews and lead the hiring process.
- Coordinated manpower requirements by adjusting personnel and overtime to align with operational needs.
- I delegate tasks to team members according to individual strengths.
- Notified employees of policy and procedure changes, fostering compliance and awareness.
- I recommend employees for promotion and perform corrective actions to reduce underperformance and misconduct.
- I organize workflow tasks to prevent downtime and production gaps.
- This location was consistently one of the busiest locations worldwide and was the first location with a bar.
Manager/Certified Trainer/Prep
4 Years 11 Months- Managed staff and shifts, ensuring completion of daily tasks and optimal shift coverage.
- Delivered customer service, resolving difficulties to enhance customer satisfaction.
- I organized and directed orientation and onboarding sessions for employees.
- I provided effective customer service, including providing resolution to customer difficulties.
- I ensured the cash register was accurate at the end of shift and that labor cost was always low.
- I organized and directed orientation and onboarding sessions for employees while also contributing to employee development plans and manager training.
- During my tenure my location was in the top 3 in the company in sales.
Education
Bachelor of Arts - Political Science
Skills
Customer Service
Customer relationship management
Problem-solving skills
Decision-making
Team leadership
Task management
Staff training
Time management
Communication skills
Regulatory compliance
CRM software
Goal setting
Timeline
Customer Account Advisor
Bet365
01.2026 - CurrentRead More
Voter Engagement and Social Media Associate
Michael Scanlon
09.2025 - 02.2026Read More
Shift Lead 1
Illegal Pete's
02.2024 - 01.2026Read More
Supervisor
Shake Shack
06.2021 - 12.2023Read More
Manager/Certified Trainer/Prep
Snarf's
07.2016 - 06.2021Read More
Regis Jesuit High School, University of Colorado Denver
Read More
University of Colorado Denver
Bachelor of Arts from Political Science
Read More