Calina Romero
Thornton
Summary
Knowledgeable with proven track record in overseeing daily operations and ensuring top-notch customer service. Successfully managed team dynamics and streamlined processes to enhance efficiency. Demonstrated leadership and communication skills, fostering a collaborative and productive work environment.
Overview
4
4
years of professional experience
Work History
Barista Shift Supervisor
Starbucks,
Denver, CO
11.2021 - 09.2025
- Supervised daily operations, ensuring smooth workflow and adherence to company standards.
- Trained and mentored new baristas on beverage preparation and customer service excellence.
- Managed inventory levels, to maintain stocked and available items for baristas as well as maintained clean and operable standards.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Monitored food inventory and supplies to prevent waste.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
- Maximized team productivity by expertly delegating tasks to staff.
Education
High School Diploma -
Riverdale Ridge High School
Denver, COSkills
- Cleanliness maintenance
- Barista training
- Cash handling accuracy
- Drink preparation speed
- Product upselling
- Food safety compliance
- POS system operation
- Customer service
- Team collaboration
- Opening and closing procedures
- Task delegation
- Inventory management
- Production and time sequencing
Timeline
Barista Shift Supervisor
Starbucks,
11.2021 - 09.2025
High School Diploma -
Riverdale Ridge High School