Caleb Rubiano
Medellín
Summary
Bilingual (English/Spanish) and results-driven customer service professional with extensive experience in high-volume call centers and appointment scheduling. Proven ability to increase appointment density and convert inquiries into scheduled visits. Experienced in managing and posting on social media to drive engagement and follow up with prospective clients.
Overview
4
4
years of professional experience
Work History
Intake Specialist
- Arrow Funding Group
Medellin
08.2024 - 08.2025
- Analyzed and processed over 120 loan applications daily, performing comprehensive verifications of employment and financial data.
- Mitigated portfolio risk by identifying and flagging discrepancies in over 20% of applications daily, preventing potential loan defaults.
- Achieved a 99% accuracy rate in data verification, ensuring all applications complied with internal lending policies.
Patient Care Coordinator
- Absolute Dental
Medellin
10.2023 - 07.2024
- Managed 40+ daily inbound calls in a fast-paced call center environment, scheduling appointments for prospective and existing patients.
- Followed up on patient inquiries, successfully converting over 85% into scheduled appointments in the CRM system.
- Optimized the clinic's schedule by strategically filling last-minute cancellations, resulting in a 15% increase in daily patient appointments.
- Performed data entry and managed complex appointment schedules for multiple practitioners, ensuring balanced patient distribution.
Senior Customer Account Specialist
- Optimum
Medellin
12.2022 - 10.2023
- Managed a dedicated portfolio of NYCHA Multi-dwelling unit (MDU) accounts for the "Big Apple Connect" free broadband program, serving over 2,000 residents.
- Served as the primary point of contact for NYCHA property managers and program administrators, ensuring seamless service delivery and account administration for entire buildings.
- Addressed all billing and pricing inquiries for NYCHA's "Big Apple Connect" program, accurately applying discounts and clarifying service packages to prevent escalations and maintain customer trust.
Social Commerce Specialist
- Tu Compra Express
Medellin
12.2021 - 12.2022
- Responsible for daily posting and community management on Instagram to foster engagement and generate leads.
- Utilized WhatsApp to follow up on messages from prospects, converting leads into sales through direct conversational commerce.
- Developed and executed paid advertising campaigns on Facebook to drive qualified traffic.
Education
MCER C1 English -
Blendex
Medellin, Antioquia09-2022
High School Diploma -
Instituto Ferrini
Medellin, Antioquia12-2021
Skills
- Bilingual Communication (Spanish & English)
- Customer Service & Relationship Building
- Appointment Scheduling & Data Entry
- Social Media Management & Posting
- Lead Follow-up & Conversion
- High-Volume Call Handling
- Schedule Optimization
Affiliations
- Tech Geek
- Music production and Sax player
- Voice-over and Narration
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Intake Specialist
- Arrow Funding Group
08.2024 - 08.2025
Patient Care Coordinator
- Absolute Dental
10.2023 - 07.2024
Senior Customer Account Specialist
- Optimum
12.2022 - 10.2023
Social Commerce Specialist
- Tu Compra Express
12.2021 - 12.2022
MCER C1 English -
Blendex
High School Diploma -
Instituto Ferrini
Similar Profiles
Avery Gladue-AugerAvery Gladue-Auger
Babysitting at -Babysitting at -
Maria CapuanoMaria Capuano
International Make-Up Artist at -International Make-Up Artist at -
SULLIVAN NORONHASULLIVAN NORONHA
Freelancer at -Freelancer at -
María Catalina Serna SepulvedaMaría Catalina Serna Sepulveda
Bilingual Interpreter at First Language ServicesBilingual Interpreter at First Language Services
Maria José Orrego TorresMaria José Orrego Torres
Learning Experience Leader at Meta - TaskUsLearning Experience Leader at Meta - TaskUs