Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

CALAH E. SNOW

Colorado Springs,CO

Summary

Adaptable professional with strong problem-solving skills, adept at diagnosing issues and finding efficient solutions. Methodical in maintaining clear and accurate records, concise in documenting issues and solutions to ensure smooth operations. Skilled in articulating complex information in an accessible manner. Recently completed the Computer User Support Specialist program at ACI Learning to prepare for an entry-level IT position. Currently working toward ITIL, A+, Network+, and Security+ certifications to further develop technical expertise.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Tier 1 Warehouse Employee

Amazon
12.2022 - Current
  • Efficiently picks 200–400 items per shift and processes 50–150 packages per hour with accuracy and proper labeling.
  • Maintains a 99% inventory accuracy rate, ensuring precise stock counts and order fulfillment.
  • Unloads and processes 500–1,500 units per shift, optimizing warehouse efficiency.

CSR

24/7 InTouch
04.2019 - 11.2022
  • Answer inbound calls for customer orders
  • Escalate technical and customer complaints/issues
  • Maintain SLA and call time

Emergency Dispatcher

Johnson Controls
12.2018 - 04.2019
  • Handled 50–200 emergency and non-emergency calls per shift, dispatching personnel within 30–90 seconds.
  • Assessed incidents in real-time to coordinate police, fire, and medical responses efficiently.
  • Logged critical data with 99% accuracy, ensuring precise record-keeping and response tracking.

Team Leader

24/7 Intouch
07.2015 - 11.2018
  • Led and supported a team of 10–30 customer service representatives, monitoring performance metrics to ensure targets are met.
  • Provided regular coaching, feedback, and escalation management to enhance customer satisfaction and team efficiency.
  • Utilized basic database operations and SQL for data analysis and troubleshooting.

Education

ACI Technical Academy
Colorado Springs, CO
03-2025

High School Diploma -

Hinkley High School
05-2009

Skills

  • Operating Systems
  • Documentation
  • Call Center Triage
  • Customer Service
  • HTML/CSS
  • JavaScript
  • Conflict Management
  • Quality assurance
  • Coaching and mentoring
  • Performance management
  • Customer retention
  • Sales support

Certification

  • ACI Learning Tech Academy, Computer User Support Specialist Program, Colorado Springs, CO, Completion Date: March 2025
  • Axelos ITIL 4 Foundation Certification, In Progress
  • CompTIA A+ Certification, In Progress
  • CompTIA Security+ Certification, In Progress
  • CompTIA Network+ Certification, In Progress

Timeline

Tier 1 Warehouse Employee

Amazon
12.2022 - Current

CSR

24/7 InTouch
04.2019 - 11.2022

Emergency Dispatcher

Johnson Controls
12.2018 - 04.2019

Team Leader

24/7 Intouch
07.2015 - 11.2018

ACI Technical Academy

High School Diploma -

Hinkley High School

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CALAH E. SNOW