Caitlyn Simon
Thornton
Summary
-Reliable and upbeat Sales Professional successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
- Well-versed Quality Assurance Manager with relevant experience in overseeing the production process, identifying and resolving issues, and ensuring products meet company standards. Strengths include strong communication skills, strategic planning abilities, and comprehensive knowledge of quality control procedures. Previous roles highlighted ability to improve product quality by conducting thorough analysis and implementing effective solutions.
Overview
10
10
years of professional experience
Work History
Quality Assurance Manager
Lennar Homes
Denver
04.2026 - Current
- Conducted regular site inspections to monitor construction quality and safety practices.
- Reviewed project plans and specifications for adherence to quality standards.
- Collaborated with subcontractors to implement corrective actions for non-conformance.
- Managed documentation processes related to quality assurance inspections and audits.
- Performed root cause analysis on non-conforming materials or products in order to determine appropriate corrective actions.
Sales Associate
Kate Spade
09.2025 - Current
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Virtual Customer Service Representative
Lennar Homes
Denver
04.2021 - 04.2026
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated homeowners on the terms of their home warranty and processes to submit and resolve warranty requests.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Lennar Homes
11.2018 - 04.2021
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
New Home Consultant
CalAtlantic Homes
06.2017 - 11.2018
- Negotiated and finalized sales contracts with focus on obtaining best possible price to maximize company profits.
- Created and distributed marketing and promotional materials for general sales and specific homes.
- Maintained model homes and overall community look in line with planning and HOA standards.
- Developed and deepened loyal client relationships.
- Collaborated with listing agents to keep MLS inventory current.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
Server
Spago Restaurant
05.2016 - 05.2017
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
Server
Trevi
05.2016 - 05.2017
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Skills
- Promotional support
- Upselling strategies
- Retail loss prevention
- Deadline management
- Interpersonal skills
- Product guidance
- Customer relationship management
- Composed demeanor
- Goal tracking
- Problem-solving abilities
- Sales proficiency
- Effective communication
- Product demonstrations
- Customer engagement
Accomplishments
Received "Virtual Customer Care Representative" of the year award for 2024.
Timeline
Quality Assurance Manager
Lennar Homes
04.2026 - Current
Sales Associate
Kate Spade
09.2025 - Current
Virtual Customer Service Representative
Lennar Homes
04.2021 - 04.2026
Customer Service Representative
Lennar Homes
11.2018 - 04.2021
New Home Consultant
CalAtlantic Homes
06.2017 - 11.2018
Server
Spago Restaurant
05.2016 - 05.2017
Server
Trevi
05.2016 - 05.2017