Caitlyn Hazell
Highlands Ranch
Summary
Dependable and diligent retail associate and assistant manager with over 6 years of experience in enhancing customer satisfaction and driving sales. Self-motivated professional equipped with strong organizational skills and a genuine passion for customer engagement, consistently providing knowledgeable product information and delivering exceptional service. Recognized for thriving in collaborative team environments while also demonstrating the ability to work efficiently and independently. Committed to fostering positive customer relationships and contributing to overall company success.
Overview
10
10
years of professional experience
Work History
Connected Customer Supervisor
Floor & Decor
03.2020 - Current
- Oversaw daily operations, ensuring adherence to safety and quality standards at front end and command center
- Trained and mentored team members on product knowledge and customer service techniques
- Implemented process improvements, enhancing operational efficiency across departments
- Build and maintain employee schedules to ensure proper coverage
- Maintain clear and consistent communication across departments
- Ensure reliable order accuracy and uphold customer service standards
- Track deposit variance logs daily; research and resolve variances of ±$10 or more
- Complete weekly change orders to maintain appropriate cash levels
- Investigate and resolve fraud-related chargebacks
Merchandiser
Floor & Decor
03.2020 - Current
- Execute daily price change events accurately and efficiently
- Maintain and implement product location tracking systems
- Communicate progress and updates with multiple departments
- Collaborate with store management to improve processes
- New Hire Orientation & Onboarding
- Assist with system setup and personal information entry
- Educate on company policies and code of conduct
- Provide store tours and introduce team members
- Share schedules and essential onboarding information
Decorative Assistant Manager
Floor & Decor
03.2020 - Current
- Lead merchandising efforts to ensure showroom readiness
- Communicate procedures and expectations to team members
- Verify product placement and pricing accuracy
- Deliver excellent customer service and assist with project planning
- Process transactions and refunds using POS systems
- Review and update weekly performance reports
- Coordinate with department managers on operational needs
Shift Leader
Papa John’s
01.2016 - 02.2020
- Managed opening and closing store operations
- Prepared and organized products for daily operations
- Coordinated delivery drivers for efficiency
- Resolved customer and operational issues promptly
- Provided customer service in person and over the phone
- Maintained accurate daily inventory counts
- Handled cash management, including tills and deposits
- Monitored and managed food and labor budgets
- Completed and organized weekly administrative paperwork
Education
High School -
Heritage High School
Littleton, CO01.2017
High School - undefined
Options High School
Littleton, CO01.2018
Skills
- Task & Time Management
- Computer & Technology Skills
- Adaptability & Receptiveness
- Customer Service & Communication
- Inventory Management
- Team Leadership & Training
- Goal Oriented
Timeline
Connected Customer Supervisor
Floor & Decor
03.2020 - Current
Merchandiser
Floor & Decor
03.2020 - Current
Decorative Assistant Manager
Floor & Decor
03.2020 - Current
Shift Leader
Papa John’s
01.2016 - 02.2020
High School - undefined
Options High School
High School -
Heritage High School
Section name
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