Caitlin Wise
Denver
Summary
Experienced Dental Office Manager with a strong background in both administrative operations and chairside assisting. Skilled in coordinating daily office functions, managing patient schedules, handling insurance and billing, and supporting doctors in clinical procedures. Known for maintaining smooth office workflow, providing exceptional patient service, and fostering a positive team environment. Combines organizational efficiency with hands-on clinical knowledge to enhance overall patient care and practice success
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Office Manager
Advanced Aesthetic Dentistry- Dr William Paini
- Current
- Oversee daily operation of the practice, assisted in selecting new staff members, trained personnel
- Coordinated with insurance companies regarding insurance claims and reimbursements
- Scheduled, confirmed appointments, 6 month recalls, and unscheduled treatment
- Process insurance claims, collected co-payments, posted EOBs and patient payments
- Submitted pretreatment estimates to insurance companies prior to patient treatment
- Reviewed patient treatment plan and set-up financial arrangement with patients
- Handle patient billing issues, monthly patient statement, and A/R report
- Closed out at the end day, printed daily reports, and daily bank deposits
- Sterilization standards of instruments /Operatory room flip/ Assist Dr. Paini Chairside
- Doctor credentialing in and out of network
- Maintain monthly revenue goals & allocate monthly budget spending
Office Manager
Oneida Park Dental Studio - Dr Terry Brewick
05.2022 - 09.2024
- Advise and educated doctor on the social media, SEO & SEM
- Create and manage search campaigns across Google, Yahoo, MSN/Bing, and other 3rd tier channels
- Work with SEO consultants to clone website, including coordination of landing page optimization, internal linking, page structure, linked text, and inbound links
- Conduct analyses of key metrics and trends for digital campaigns; identify trends and report on results
- Oversee daily operation of the practice, assisted in selecting new staff members, trained personnel
- Coordinated with insurance companies regarding insurance claims and reimbursements
- Scheduled, confirmed appointments, 6 month recalls, and unscheduled treatment
- Process insurance claims, collected co-payments, posted EOBs and patient payments
- Submitted pretreatment estimates to insurance companies prior to patient treatment
- Reviewed patient treatment plan and set-up financial arrangement with patients
- Handle patient billing issues, monthly patient statement, and A/R report
- Closed out at the end day, printed daily reports, and daily bank deposits
- Sterilization standards of instruments /Operatory room flip/ Assist Dr. Terry Chairside
- Doctor credentialing in and out of network
- Maintain monthly revenue goals & allocate monthly budget spending
Patient Care Coordinator
Espire Dental DTC
11.2019 - 05.2022
- Oversee daily operation of the practice, assisted in selecting new staff members, trained personnel
- Coordinated with insurance companies regarding insurance claims and reimbursements
- Scheduled, confirmed appointments, 6 month recalls, and unscheduled treatment
- Process insurance claims, collected co-payments, posted EOBs and patient payments
- Submitted pretreatment estimates to insurance companies prior to patient treatment
- Reviewed patient treatment plan and set-up financial arrangement with patients
- Handle patient billing issues, monthly patient statement, and A/R report
- Closed out at the end day, printed daily reports, and daily bank deposits
- Completed OSHA and HIPAA compliance training
- Sterilization standards of instruments /Operatory room flip
- Doctor credentialing in and out of network
- Collaboration in monthly revenue goals & budgets
Patient Care Coordinator
Allegro Dental Center - Dr Ilya Dayn
06.2018 - 11.2019
- Coordinated with insurance companies regarding insurance claims and reimbursements
- Scheduled, confirmed appointments, 6 month recalls, and unscheduled treatment
- Process insurance claims, collected co-payments, posted EOBs and patient payments
- Submitted pretreatment estimates to insurance companies prior to patient treatment
- Reviewed patient treatment plan and set-up financial arrangement with patients
- Maintain & improve patient referral program
- Sterilization standards of instruments /Operatory room flip/Assist Dr. Dayn Chairside
Marketing Consultant
EastSide Dental Medicine
02.2013 - 04.2014
- Build relationship with PR Consultant (Michelle Barge) to create and build brand awareness
- Responsible for tactical management of social media, PPC & SEM
- Advise and educated doctors on the social media, PPC, SEO & SEM
- Work with SEO consultants, including coordination of landing page optimization, internal linking, page structure, linked text, and inbound links
- Conduct analyses of key metrics and trends for digital campaigns; identify trends and report on results, and improve lead conversions by optimizing search marketing and lead funnels
Patient Care Coordinator
Dr John Lupovic DDS
02.2013 - 04.2014
- Improved revenue for provider appealing denied claims. Post and reconcile insurance and patient payments
- Research & resolve incorrect payments, work EOB rejections, and other issues with outstanding accounts
- Filed claims electronically & resolve claim rejections
- Communicate with patients for appointment settings, conducted follow-up calls, & maintained patient charts & records (treatment plans)
- Maintain & improve doctor/patient referral program
- Responsible for marketing & organization of hygiene study club
Marketing Coordinator
The Manhattan Center for Gynecology
06.2011 - 02.2013
- Create and maintain social media profiles including updates, moderation and reporting
- Actively examine, interpret and report on fan engagement to provide actionable insights and help the editorial team identify which topics the teams should be trending on a weekly basis
- Respond to fans in a timely manner (across all social networks)
- Measuring ROI's and testing effectiveness of communications
- Work closely with internal design teams to get design assets created for email and social media communications
- Fully understand analytic reporting and be able to present to upper management the ROI of all campaigns
- Responsible for tactical management of SEM (PPC, SEO, display)
- Fully understand Adwords, including keyword development, account setup, ad creation, content network, match types, quality score, negative keywords, conversion rates, etc.
- Serve as the primary point of contact and subject matter expert to client on all SEM topics
- Develop and test new campaigns to better target users and improve overall ROI
- Advise and educated senior management on the social media, PPC, & SEM including CEO and COO
- Manage and build 4 websites (via wordpress platform)
- Optimize various site elements, including site structure, link popularity and writing keyword rich content
- Build relationship with PR Consultant (Edito Consult) to create and build brand awareness
- B2B speaking to other facilities about the benefits of our services and building on going referring relationships. Also managed another outbound sales representative.
Education
Associate of Science - Science
Community College of Denver
Denver, COSkills
- Chairside assisting during procedures
- Sterilization and infection control
- Patient care and comfort
- Charting and updating records
- Room setup and breakdown
- Practice management and scheduling systems (Dentrix, Eaglesoft, Open Dental, etc)
- Insurance verification, billing, and claims management
- Staff training and supervision
- Financial reporting and collections
- Digital marketing
- Treatment coordination and case presentation
- Compliance and recordkeeping (HIPAA, OSHA)
- Workflow optimization and team leadership
Certification
- OSHA Present
- CPR/AED Present
Timeline
Office Manager
Oneida Park Dental Studio - Dr Terry Brewick
05.2022 - 09.2024
Patient Care Coordinator
Espire Dental DTC
11.2019 - 05.2022
Patient Care Coordinator
Allegro Dental Center - Dr Ilya Dayn
06.2018 - 11.2019
Marketing Consultant
EastSide Dental Medicine
02.2013 - 04.2014
Patient Care Coordinator
Dr John Lupovic DDS
02.2013 - 04.2014
Marketing Coordinator
The Manhattan Center for Gynecology
06.2011 - 02.2013
Office Manager
Advanced Aesthetic Dentistry- Dr William Paini
- Current
Associate of Science - Science
Community College of Denver
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