Caitlin Whitten
Black Hawk
Summary
Dynamic Slot Attendant with extensive experience at Monarch Casino & Resort, adept in cash handling and customer service. Proven ability to troubleshoot and resolve machine malfunctions, enhancing guest satisfaction. A motivated team player with strong conflict resolution skills, committed to delivering exceptional gaming experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Slot Attendant
Monarch Casino & Resort
Black Hawk
03.2023 - Current
- Facilitated check-cashing authorizations and house credit accounts.
- Conducted troubleshooting and diagnostic procedures to locate source of malfunctions.
- Cleared coin jams and performed minor slot machine repairs.
- Pay out jackpots and form W2s and 1042 manually.
- Clean up areas and push in chairs etc.
- Customer service.
Slot Attendant
Maverick Gaming
Central City
05.2021 - 02.2023
- Facilitated check-cashing authorizations and house credit accounts.
- Conducted troubleshooting and diagnostic procedures to locate source of malfunctions.
- Cleared coin jams and performed minor slot machine repairs.
- Cleaned up area and push chairs around the casino.
Education
Human Services
Indian River State College
Ft. Pierce, FLSkills
- Case management
- Crisis intervention
- Client advocacy
- Customer service
- Conflict resolution
- Team collaboration
- Cash Handling
- Gaming license in state of CO
- Management and training
- Highly motivated and a natural leader if needed
- Team builder and a team worker
Certification
- Gaming Licensed Thru Colorado Divion Of Gaming.
Timeline
Slot Attendant
Monarch Casino & Resort
03.2023 - Current
Slot Attendant
Maverick Gaming
05.2021 - 02.2023
Human Services
Indian River State College
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