Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Tomsu

Loveland

Summary

Experienced and dedicated cashier with 8 years of customer service experience. Proficient in handling money, restocking merchandise, and assisting customers in locating products. Skilled in processing transactions, answering inquiries, and efficiently ringing up customers. Good listener with a detail-oriented nature, committed to maintaining clean and organized work areas. Creative problem-solver with a history of resolving issues and meeting special requests promptly and accurately. Trustworthy and hardworking individual.

Overview

10
10
years of professional experience

Work History

Play Supervisor/Kennel Technician

Canine Country Club
02.2024 - 01.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

Server

Drunken Oyster
08.2023 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.

Cashier

Vapor 100
02.2023 - Current
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Set up new sales displays each week with fresh merchandise.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked with floor team and managers to meet wide range of customer needs.

Restaurant Waitress

Cotton Patch Cafe
08.2019 - 02.2023
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Completed credit payments via card processing systems.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Operated POS systems to cash out customer checks and complete order transactions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Front Desk Receptionist

West Texas Family Medicine
01.2019 - 09.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Receptionist

Mosaic
05.2019 - 12.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.

Restaurant Waitress

Chili's Bar And Grill
04.2015 - 01.2019
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Completed credit payments via card processing systems.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Operated POS systems to cash out customer checks and complete order transactions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Receptionist

ERA Roberts And Wilkins
01.2018 - 08.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Receptionist

Kornerstone Funeral Directors
04.2015 - 06.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

Associate of Applied Science - Mortuary Science And Embalming

Dallas Institute of Funeral Service
Dallas, TX
06.2017

Skills

  • Complex Problem-Solving
  • Order Verification
  • Safety Verifications
  • Customer Service Excellence
  • Till Counting
  • Sweeping and Mopping
  • Product Knowledge
  • Payment Collection
  • Expense Tracking
  • Coaching and Mentoring
  • Payments Posting
  • Customer Transactions
  • Hospitality and Accommodation
  • Feedback Acceptance
  • Retail Merchandising
  • Cash Management
  • POS Systems
  • Organization skills
  • Time management
  • Telephone skills
  • Verbal and written communication
  • Customer and client relations
  • Appointment scheduling
  • Scheduling
  • File management
  • Mail handling
  • Multi-line telephone operation
  • Professional demeanor
  • Documentation and reporting
  • Typing speed
  • Service-oriented mindset

Timeline

Play Supervisor/Kennel Technician

Canine Country Club
02.2024 - 01.2025

Server

Drunken Oyster
08.2023 - 03.2024

Cashier

Vapor 100
02.2023 - Current

Restaurant Waitress

Cotton Patch Cafe
08.2019 - 02.2023

Receptionist

Mosaic
05.2019 - 12.2019

Front Desk Receptionist

West Texas Family Medicine
01.2019 - 09.2020

Receptionist

ERA Roberts And Wilkins
01.2018 - 08.2018

Restaurant Waitress

Chili's Bar And Grill
04.2015 - 01.2019

Receptionist

Kornerstone Funeral Directors
04.2015 - 06.2017

Associate of Applied Science - Mortuary Science And Embalming

Dallas Institute of Funeral Service

Similar Profiles

CREATE PROFILE
Caitlin Tomsu