Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Fleming

Greeley,CO

Summary

Customer-oriented General Manager with 2 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

8
8
years of professional experience

Work History

General Manager

Old Chicago
02.2024 - Current
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Interacted well with customers to build connections and nurture relationships.
  • Formulated policies and procedures to streamline operations.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Assistant Manager

Old Chicago Pizza
10.2023 - 02.2024
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Kitchen Manager

Old Chicago Pizza
06.2022 - 10.2023
  • Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
  • Checked and tested foods to verify quality and temperature.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.

Prep Cook

Old Chicago
12.2015 - 06.2022
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed kitchen budget for supplies and labor hours, consistently meeting targets.
  • Managed opening and closing shift kitchen tasks.
  • Controlled food cost and waste by selecting and using correct ingredients and amounts.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Monitored food quality and presentation to maintain high standards.

Education

Windsor High School
Windsor, CO
2010

Skills

  • Staff Training and Development
  • Purchasing and planning
  • Process Improvements
  • Performance Improvement
  • Operations Management
  • Inventory Management
  • Customer Relationship Management
  • Scheduling
  • Management Team Building

Timeline

General Manager

Old Chicago
02.2024 - Current

Assistant Manager

Old Chicago Pizza
10.2023 - 02.2024

Kitchen Manager

Old Chicago Pizza
06.2022 - 10.2023

Prep Cook

Old Chicago
12.2015 - 06.2022

Windsor High School

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Caitlin Fleming