Caelan Daly
Steamboat Springs
Summary
Detail-oriented and dependable professional with extensive hands-on experience managing court operations, pro shop sales, and team training within a dynamic recreational facility. Recognized for efficiently resolving guest issues while upholding high facility standards and driving sales through exceptional personalized service. Multilingual in English, Spanish, and Italian, complemented by strong cross-cultural communication skills that enhance customer interactions and foster a welcoming environment. Committed to delivering excellence in every aspect of operations to ensure a positive experience for all patrons.
Overview
4
4
years of professional experience
Work History
Court Operations & Pro Shop Associate
Relish Pickleball
Louisville, CO
10.2025 - 05.2026
- Assisted customers with product selection, equipment fitting, and demonstrations, driving sales conversions and delivering a personalized pickleball experience.
- Managed inventory levels and organized displays, coordinating timely restocking to ensure consistent product availability.
- Coordinated open play sessions and court reservations using booking software, ensuring smooth scheduling and optimal facility utilization.
- Served as the primary point of contact for member needs, resolving inquiries and complaints with professionalism to maintain a welcoming environment.
- Maintained facility cleanliness and court readiness standards, upholding a high-quality experience for all guests and members.
- Onboarded and trained new associates on customer service protocols and product knowledge, ensuring consistent service delivery across the team.
Restaurant Server
Brass Kitchen and Bar
Steamboat Springs, Colorado
09.2024 - 06.2025
- Delivered exceptional client service, addressing needs promptly and building lasting relationships.
- Coordinated multiple tasks to ensure smooth operations and enhance satisfaction levels.
- Facilitated effective communication with teams and clients to support seamless experiences.
Guest Services Associate
Steamboat Tennis and Pickleball
Steamboat Springs, Colorado
07.2024 - 06.2025
- Maintained accurate client records and reservation systems, supporting seamless property operations.
- Managed financial transactions and administrative tasks efficiently to ensure smooth daily workflows.
- Responded promptly to client inquiries and coordinated scheduling, delivering exceptional guest experiences.
Restaurant Server
Truffle Pig
Steamboat Springs, CO
06.2022 - 01.2025
- Ensured satisfaction for diverse, high-profile clientele through expert guidance and support.
- Maintained professionalism while gathering feedback and resolving issues to facilitate smooth operations.
- Enhanced guest experiences by applying attention to detail and fostering repeat engagement.
Education
Bachelor of Arts - Double Degree in Spanish And International Affairs
University of Colorado At Boulder
Boulder, CO05.2024
Skills
- Fluent in English, Spanish, and Italian — written and verbal
- Client relations and customer service
- Sales, upselling, and product demonstration
- Conflict resolution and problem-solving
- Team training and leadership
- Facility and court operations management
- Inventory management and merchandising
- Booking software and POS systems
Affiliations
- Language Immersion Volunteer Program – Milan, Italy (June 2024): Served as a camp counselor at a children’s church day camp, coordinating activities and communicating with children in Italian while participating in cultural exchange and language development.
- Summer Language Intensive Program – La Universidad de Salamanca, Spain (Summer 2023): Completed an immersive program to strengthen Spanish language proficiency and cross-cultural communication skills.
Languages
Spanish
Professional Working
Italian
Professional
Interests
- Adventure Travel
- Participating in cultural exchange programs and homestays
- Pickleball
- Cooking
- Skiing
- Language
- Personal Development and Self-Improvement
References
References available upon request.
Timeline
Court Operations & Pro Shop Associate
Relish Pickleball
10.2025 - 05.2026
Restaurant Server
Brass Kitchen and Bar
09.2024 - 06.2025
Guest Services Associate
Steamboat Tennis and Pickleball
07.2024 - 06.2025
Restaurant Server
Truffle Pig
06.2022 - 01.2025
Bachelor of Arts - Double Degree in Spanish And International Affairs
University of Colorado At Boulder