Summary
Overview
Work History
Education
Skills
HONORS AND AFFILIATIONS
PROFILE
Timeline
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Caelainn Ryan

Littleton

Summary

Dedicated professional with an impressive track record in customer service, administrative roles, and psychology-based interventions. Strong ability to manage multiple tasks efficiently, communicate effectively, and handle confidential information with discretion. Committed to delivering exceptional service and maintaining a strong work ethic in all responsibilities.

Overview

8
8
years of professional experience

Work History

Regional Customer Service Specialist

West Shore Home
11.2023 - Current
  • Handle both inbound and make outbound calls each day, establishing long-term relationships with our customer base
  • Respond to customer requests (phone, email, website, other company employees) for support due to issues relating to products previously installed.
  • Use product knowledge to resolve issues through questioning and trouble-shooting techniques over the phone
  • Order necessary parts through manufacturers and scheduling service visits when needed

Customer Service Specialist / Administrator

University Of Denver
12.2022 - 11.2023
  • Actively liaised between customers, university departments, and campus safety to coordinate special event parking
  • Resolved billing disputes and tracked overdue accounts
  • Maintained accurate billing records and customer data, ensuring smooth daily office operations

Vendor and Consumer Services Liaison

Pulte Mortgage
05.2022 - 11.2022
  • Engaged in identifying consumer needs, clarified information, and provided alternative solutions
  • Assisted loan processors by verifying borrowers' employment and income information

Front Desk Associate

Wyndham
07.2021 - 01.2022
  • Handled guest reservations, check-in, and check-out procedures, and collaborated with staff to meet guests' needs effectively
  • Addressed facility issues in collaboration with the housekeeping and maintenance staff

Assistant Buyer

Na Hoku
04.2019 - 01.2020
  • Identified new vendors and suppliers to enhance product offerings and increase profit margins
  • Analyzed buying trends to determine inventory items for top-tier sales
  • Worked closely with team members to deliver project requirements and enhance future performance

ATM Specialist

Bank Of Hawaii
08.2018 - 12.2018
  • Managed and compiled data from ATMs across Hawaii and the Pacific Islands
  • Communicated with external vendors to prevent and repair withdrawal and depository issues
  • Facilitated Bank of Hawaii events and ATM installations

Behavioral Interventionist

Aspire Autism LLC
04.2017 - 07.2017
  • Provided one-on-one ABA therapy to children diagnosed with Autism Spectrum Disorder and other cognitive disorders

Education

Bachelor of Arts - Psychology

University of Colorado At Boulder
Boulder, CO
05.2018

Skills

  • Proficiency in MS Word, Excel, and PowerPoint
  • Excellent work ethic, adaptability, and decision-making skills
  • Strong communication and organization abilities
  • CPR certified

HONORS AND AFFILIATIONS

  

  • Member, National Society of Collegiate Scholars

  

  • Member, The Honor Society

  

  • Member, American Medical Student Association

  

  • Member, The Student Association of Pre-Health Professionals

  

Member, Alpha Phi Sorority

PROFILE

I am a motivated, accomplished professional with a unique blend of skills and experiences. My robust work ethic, academic achievements, and dedication to delivering excellent service makes me an asset to any team. You don't want to miss the opportunity to add such a talented professional to your organization.

Timeline

Regional Customer Service Specialist

West Shore Home
11.2023 - Current

Customer Service Specialist / Administrator

University Of Denver
12.2022 - 11.2023

Vendor and Consumer Services Liaison

Pulte Mortgage
05.2022 - 11.2022

Front Desk Associate

Wyndham
07.2021 - 01.2022

Assistant Buyer

Na Hoku
04.2019 - 01.2020

ATM Specialist

Bank Of Hawaii
08.2018 - 12.2018

Behavioral Interventionist

Aspire Autism LLC
04.2017 - 07.2017

Bachelor of Arts - Psychology

University of Colorado At Boulder
Caelainn Ryan