Cade Roome
Henderson
Summary
Proactive leader with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Sales and Operations Manager
24 Hour Fitness
10.2024 - Current
- Complete 50+ cold calls daily reaching out to prospecting members on lead generation
- Manage telephone inquiry and set appointments for leads interested in receiving a tour, memberships/personal training and guest passes
- Give tours with set appointments and sign up prospecting members for memberships and personal training accordingly
- Follow up on personal appointments and team appointments that were not closed on day one
- Validate and coach cleaning attendants effort and completion in our day to day operations
- Operations include locker room/individual bathrooms are deep cleaned/stocked, disinfectant spray bottles/paper towels are stocked, trash collected and disposed of, coolers full/presentable, front lobby swept and organized, front windows clear of smudges, and other small situational scenarios
- Drive club revenue pushing for payments on overdue balances, expiring membership renewals, and service add ons (towel service, savings pass, buddy pass)
Member Experience Lead (AGM)
VASA Fitness
09.2023 - 05.2024
- Oversaw and drove daily goals to meet monthly budgets
- Managed and scheduled twelve people delegating sales, cleaning responsibilities, operations, and customer service scenarios
- Identified trends in team member sales/cleaning performance and coached as needed to improve skillsets
- Ordered/counted retail inventory and maintained a presentable storefront
- Handled large weekly deposits and oversaw cash management
- Created long term community and personal relationships with members to maintain retention
- Completed daily cleaning audits validating completion/effort and identified areas of opportunity for the vendor and team members
- Completed 3 pool/spa checks daily overseeing PH and chlorine health and adjusting as needed with maintenance technician
- Took part in daily meetings with General Manager and Maintenance Technician devising plans to maintain facility upkeep including broken machines, missing equipment, and ordering as needed
- Completed team schedule monthly and ensuring it stayed within club labor budget
- Validated timecards and coached as needed with errors
- Hired and onboarded new team members ensuring they were set up for success
Member Experience Specialist
VASA Fitness
10.2022 - 09.2023
- Greeted members daily and ensured that their needs were met
- Introduced potential new members to the gym delivered tours, and matched them with their membership/training accordingly
- Cleaned locker rooms/machines/club as needed, maintained a presentable storefront, and stocked inventory in coolers/retail
Shift Lead
Camp Bow Wow
05.2022 - 09.2022
- Supervised the morning shift devising daily plans for success and made many decisions under pressure
- Delegated a team that met hourly deadlines and full completion of daily goals set by Assistant General Manager
Education
Diploma -
Jefferson Academy High School
05.2020
Skills
- Business planning
- Customer service
- Employee scheduling
- Facility management
- Lead generation
- New hire training
- Operations management
- Performance monitoring
- Sales presentation
- Sales team training
- Strategic planning skills
Certification
CPR/AED Certified
AFO in progress
CPO in progress
Accomplishments
Most premium (Studio) membership sales for entire company with Vasa - July 2023
Hiked Quandary Peak 14er - June 2023
Eagle Scout - Aug 2020
Timeline
Assistant Sales and Operations Manager
24 Hour Fitness
10.2024 - Current
Member Experience Lead (AGM)
VASA Fitness
09.2023 - 05.2024
Member Experience Specialist
VASA Fitness
10.2022 - 09.2023
Shift Lead
Camp Bow Wow
05.2022 - 09.2022
CPR/AED Certified
AFO in progress
CPO in progress
Diploma -
Jefferson Academy High School
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