Brooke Long
Henderson
Summary
Dynamic professional with a proven track record in facilities management and program planning, honed at the City of Commerce City. Excelled in enhancing customer service and streamlining operations, leveraging expertise in Microsoft Software, and prioritized task scheduling. Skilled in team leadership and operational improvements, consistently delivering results beyond expectations.
Overview
10
10
years of professional experience
Work History
Recreation Assistant - Facilities
City of Commerce City
04.2023 - Current
- Opens, closes, and secures facilities at prescribed times to accommodate scheduled activities.
- Responds to public inquiries to provide information about programs and facilities.
- Maintains order among participants and spectators to enforce conduct rules conformance.
- Performs light custodial duties to provide clean and inviting facilities.
- Provides oversight of front desk operations and makes recommendations for improvement
- Helps train new staff in: computer software (ACTIVE NET), operations, admissions, I.D. cards, cash handling, fire & emergency evacuation procedures, customer service, telephone proficiency & courtesy, policies & regulations and participant conflict resolution
- Assists with preparation of incident/accident reports, building usage reservations, timesheets, supply & work requests, registration, cash reports & other required reports
- Assists patrons with memberships, monitors attendance, collects fees and takes I.D. photos
- Maintains and files computerized reports and participant records
- Reviews and inspects all facilities equipment and operations for safety hazards & cleanliness
- May assist with facility rental set-ups and tear down of equipment (tables and chairs) and special department sponsored events
- Performs office work such as typing, filing, record keeping and photo copying
- Assesses supply needs and inventory including first aid supplies, rental equipment, I.D. supplies, receipt paper, custodial supplies, etc.
- Contributes to the resolution of complaints & problems concerning Recreation Center patrons
- Provides citizens end employees with accurate information to ensure excellent customer service is delivered; often serving as the first point of contact for patrons
- Attends staff meetings, trainings and workshops
- Assists in the promotion and marketing of programs to the public
- Supervises part-time front desk staff; provides constructive feedback
- Adheres to operations and safety policies and procedures to ensure the safety and accident prevention of self, co-workers and program participants
Guest Relations Associate
City of Commerce City
04.2021 - 04.2023
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Maintained accurate and up-to-date records of guest information.
- Acted as a front line representative, assisting with all front desk operations within a Recreation Center.
- Interacted with recreation guests to determine their needs and provided appropriate and accurate information or directed recreation guests to the appropriate location and/or staff member for assistance.
- Assisted with controlling facility access and admissions, managing memberships, selling passes, and issuing ID cards.
- Assisted with program registration, court reservations and other general duties to customers.
- Completed point of sale and monetary transactions, including cash/check handling and credit card processing in accordance with city and department cash handling policies. This includes operating a cash register drawer and compiling daily cash balances and deposit reports.
- Assisted with the setup and cleanup of equipment for facility rentals, activities, programs and special events.
- Assisted with maintaining the cleanliness and general upkeep of a Recreation Center and fitness equipment by performing general cleaning and other custodial duties as necessary. Performed routine maintenance as necessary.
- Monitored guest adherence to facility rules, policies, and guidelines and safety standards
- Assisted with managing gym and fitness equipment cleanliness.
Head Hostess
Parry's Pizzeria and Taphouse
05.2019 - 08.2020
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Assisted the servers/bartenders as needed
- Trained all new staff
Summer Camp Counselor Volunteer
Denver Museum of Nature & Science
05.2015 - 05.2019
- Led groups of children safely through variety of camp activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Monitored participation in recreational activities to provide assistance to participants.
- Aided educators with group ratios (bathroom breaks, camper lunch breaks, and educator breaks) and support campers with program activities
- Supported camp staff in preparing materials and supplies for program activities, as well as program set up
- Supported Inclusive, dynamic, and visitor focused experience for program participants
- Communicated and worked collaboratively with a team of camp leads, educators, and camp directors
- Maintained prompt and frequent communication with supervisors
- Conducted work within the safety guidelines of the Museum, ensuring personal safety and the safety of campers while (under the guidance of supervisors)
- Followed state license requirements for licensed childcare centers
Education
No Degree - Psychology With Applied Behavioral Analysis
Lamar Community College
LamarNo Degree - Psychology With Applied Behavioral Analysis
Colorado Christian University
Denver, COHigh School Diploma -
Belleview Christian College Preparatory School
Westminster, CO05-2019
Skills
- Program planning
- Facilities management
- Prioritized Task Scheduling
- Documentation and Recordkeeping
- Experienced with Microsoft Software
- Customer Service
Timeline
Recreation Assistant - Facilities
City of Commerce City
04.2023 - Current
Guest Relations Associate
City of Commerce City
04.2021 - 04.2023
Head Hostess
Parry's Pizzeria and Taphouse
05.2019 - 08.2020
Summer Camp Counselor Volunteer
Denver Museum of Nature & Science
05.2015 - 05.2019
No Degree - Psychology With Applied Behavioral Analysis
Lamar Community College
No Degree - Psychology With Applied Behavioral Analysis
Colorado Christian University
High School Diploma -
Belleview Christian College Preparatory School
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