Summary
Overview
Work History
Education
Skills
Timeline
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DANIEL AVILA

BUSINESS MANAGEMENT
Bogotá,DC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Proactive technical support associate with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

6
6
years of professional experience
12
12
years of post-secondary education
2
2
Languages

Work History

Manager of Business Development and Sales

CIA ALIMENTOS SHALOM SAS
BOGOTA D.C , BOGOTA D.C
12.2017 - 12.2021
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Investigated and integrated new strategies to expand business operations and grow customer base.
  • Food and beverages company Colombian based , working along with the local government in different contracts , providing foods , liquor, tobacco and all tangible services to them .
  • Managed vendors , providers , inventory , and our clients .
  • Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in 40% revenue increase.

Technical Support Associate

CONCENTRIX
BOGOTA D.C , BOGOTA D.C
07.2016 - 11.2017
  • Configured hardware, devices and software to set up glucometer readings to our US and CANADA customers .
  • Reduced response time for Tier 2 support tickets.
  • Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Resolved issues with systems, hardware and telephones quickly and accurately.

Customer Service Representative

TELEPERFORMANCE
BOGOTA D.C , BOGOTA D.C
04.2015 - 05.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • U.S based company , comcast cross sales , always problem solving and addressed customers needs.

Education

GED -

GUSTAVO MORALES MORALES SCHOOL
BOGOTA D.C
01.2000 - 12.2011

Skills

Sales processes

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Timeline

Manager of Business Development and Sales

CIA ALIMENTOS SHALOM SAS
12.2017 - 12.2021

Technical Support Associate

CONCENTRIX
07.2016 - 11.2017

Customer Service Representative

TELEPERFORMANCE
04.2015 - 05.2016

GED -

GUSTAVO MORALES MORALES SCHOOL
01.2000 - 12.2011

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DANIEL AVILA BUSINESS MANAGEMENT