Microsoft Office Suite
Juan Sebastian Ruiz Agudelo
Physical Therapist
Pereira
Summary
A dynamic leader in healthcare, e-commerce and customer service, I've driven process improvements and patient satisfaction at several companies, mastering patient's healthcare, rehabilitation and customer service. Skilled in interdisciplinary collaboration and CRM system management, I've achieved significant revenue growth and quality assurance, showcasing adaptability and a commitment to excellence.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Integrative Therapies Coordinator
Clinica Médica Turin SAS
09.2024 - Current
- Effectively oversaw both remote and on-site coordination for recruiting, onboarding, and training physiotherapy and respiratory therapy professionals, ensuring the hiring of top-quality talent that met clinic standards and patient care objectives. Created and implemented detailed job descriptions, operational protocols, and documentation systems to streamline workflows and improve service delivery. Worked closely with administrative processes, including bi-weekly payroll for 30 employees, and collaborated with clinical teams to develop patient care best practices, ensuring adherence to regulatory standards. This contributed to successful facility accreditation and the seamless integration of therapy services within a multidisciplinary care model.
Respiratory-Physical Therapist
Clinica Avidanti SAS
10.2022 - 09.2024
- Provided exceptional respiratory care to critically ill ICU patients, focusing on patient comfort and maintaining clear communication with families. Consistently prioritized patient satisfaction and responsive customer service, particularly during respiratory emergencies, managing around 30 patients per day. Expertly managed mechanical ventilation, adjusted ventilator settings, and guided weaning processes while addressing patient and family concerns with empathy and professionalism. Conducted arterial blood gas (ABG) analysis to make timely ventilatory adjustments and delivered advanced therapies like CPAP, BiPAP, and non-invasive ventilation, ensuring high-quality, personalized care. Collaborated with interdisciplinary teams to develop customized care plans, educated patients and families on respiratory devices and self-management techniques, and maintained thorough documentation to ensure smooth care delivery.
Head of Rehabilitation Team
Dumian Medical SA - Clínica Mariangel
09.2021 - 09.2022
- I led and coordinated rehabilitation services across adult and neonatal ICUs, inpatient units, emergency departments, and outpatient settings, integrating physical and respiratory therapy to enhance patient recovery and satisfaction. I utilized technology for remote collaboration with interdisciplinary teams, ensuring comprehensive care plans and effective communication with patients and families. I spearheaded process improvements by implementing evidence-based protocols, optimizing therapy workflows, and designing training programs for staff, while closely monitoring patient progress for optimal results. Additionally, I collaborated with hospital leadership to establish operational goals and KPIs, managed a team of 30, conducted 2 job interviews per week, and prepared monthly sales reports, all with a strong focus on patient-centered care and responsive customer service.
Head of Operations
S&C Group SAS
10.2020 - 09.2021
- Led the commercial strategy for a fast-growing e-commerce business, successfully driving customer acquisition, lead generation, and revenue growth across diverse sales channels, both remotely and in-office. Developed and executed effective marketing campaigns leveraging SEO, email marketing, paid advertising, and social media, resulting in a substantial increase in qualified leads and a loyal customer base. Oversaw the entire sales funnel, from lead capture to retention, achieving over $100,000 USD in revenue and $30,000 USD in profits through targeted strategies and data-driven optimizations. Built long-term client relationships by implementing customer retention programs that reduced churn and increased lifetime value (LTV).
- Managed a hybrid team of sales and customer service professionals, fostering a collaborative, high-performance environment and ensuring seamless communication across remote and on-site staff. Introduced customer feedback mechanisms to enhance product offerings, boosting satisfaction and repeat purchases. Analyzed market trends and sales data to uncover opportunities for growth, improving the company’s competitive position. Worked closely with cross-functional teams to align commercial objectives with broader business goals and utilized CRM tools to track, segment, and personalize customer interactions, significantly improving conversion rates and customer engagement.
Education
Bachelor of Science - Physical Therapy
Fundacion Universitaria Del Área Andina
Pereira, Colombia 01.2014 - 08.2019
Interestst
- Sports and Fitness
- Technology in Healthcare
- Customer-Centric Services
- Volunteering in Health or Education
- Mindfulness and Mental Health
- Work-life Balance
Skills
Adaptability and flexibility
Software
Healthcare Management Software
Remote Collaboration Tools
Email Marketing Software
Google Suite
Telemedicine Platforms
CRM Software
Learning Management Systems (LMS)
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsWork from home optionQuote
It is better to fail in originality than to succeed in imitation.
Herman Melville
Languages
Spanish
Native language
English
Upper intermediate
B2
German
Intermediate
B1
Portuguese
Beginner
A1
Websites
Timeline
Integrative Therapies Coordinator
Clinica Médica Turin SAS
09.2024 - Current
Respiratory-Physical Therapist
Clinica Avidanti SAS
10.2022 - 09.2024
Head of Rehabilitation Team
Dumian Medical SA - Clínica Mariangel
09.2021 - 09.2022
Head of Operations
S&C Group SAS
10.2020 - 09.2021
Bachelor of Science - Physical Therapy
Fundacion Universitaria Del Área Andina
01.2014 - 08.2019
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