Laurie Voss
West Palm Beach,FL
Summary
Motivated and determined to excel in life's endeavors. Friendly and efficient with customer service. Dedicated associate with more than 13 years of experience in the hospitality field, including retail and customer service.
Overview
10
10
years of professional experience
Work History
Lead Server
The Marquis At Tiara Condiminiums
11.2022 - 11.2023
- Prepared the dining room for reservation tables, rolled silverware, set up side stations, and learned of the daily featured items before dinner service began
- Oversaw daily operations of service team, delegated tasks, and trained new staff
- Cultivated warm relationships with regular customers
- Displayed enthusiasm and promoted excellent service to customers, to ensure customer satisfaction and return
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Case Manager
Allure Detox
01.2022 - 08.2022
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks
- Assisted with outreach and engagement services to engage clients and maintain working relationships.
Server & Catering Server
The Farmer's Table
11.2021 - 07.2022
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
Administrative Assistant
Advanced Custom Exteriors Construction
05.2021 - 09.2021
- Coached new employees on administrative procedures, company policies and performance standards
- Scheduled office meetings and client appointments for staff teams
- Processed invoices and expenses using QuickBooks to facilitate on-time payment
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Performed research to collect and record industry data
- Maintained office cleanliness two times per week, after business hours, while working individually.
Cleaning Crew Member
Mark's Cleaning Service
03.2021 - 05.2021
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors
- Worked alongside other cleaners to complete jobs in corporate office buildings
- Used time management and efficient cleaning methods to meet deadlines
- Handled equipment, chemicals and materials properly and with caution.
Customer Service Associate
Quality Plus Cleaners
02.2018 - 11.2020
- Greeted customers upon arrival
- Maintained customer happiness with strategies focused on addressing customer needs and resolving concerns
- Educated customers on promotions to increase sales
- Executed multiple projects efficiently, including invoicing and organizing
- Invoicing over 500 pieces on busy days
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Entered customer interaction details in Fabricare system to track requests, document problems and record solutions offered then completed.
Server
Flapjack's
02.2017 - 11.2017
- Greeted quests upon arrival and escorted them to their seats
- Repeated orders to ensure accuracy
- Delivered orders to kitchen by personally entering into POS system
- Attended to guests needs during their entire dining time
- Provided customers with checks and took payments
- Assisted with bussing and resetting tables
Sales Associate
7-Eleven
01.2014 - 09.2017
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Earned promotion from sales associate to ordering manager
- Reviewed weekly sales circulars and monitored price changes
- Managed inventory
- Maintained productive relationships with customers and co-workers
- Thanked customers while leaving
Education
High School Diploma -
Gulf High School
05.2010
Skills
- Superb communication skills
- Professional phone etiquette
- Problem solver
- Committed team player
- Quality control
- Friendly, outgoing, and charismatic personality
- Inbound and outbound calling
- Customer contact
Timeline
Lead Server
The Marquis At Tiara Condiminiums
11.2022 - 11.2023
Case Manager
Allure Detox
01.2022 - 08.2022
Server & Catering Server
The Farmer's Table
11.2021 - 07.2022
Administrative Assistant
Advanced Custom Exteriors Construction
05.2021 - 09.2021
Cleaning Crew Member
Mark's Cleaning Service
03.2021 - 05.2021
Customer Service Associate
Quality Plus Cleaners
02.2018 - 11.2020
Server
Flapjack's
02.2017 - 11.2017
Sales Associate
7-Eleven
01.2014 - 09.2017
High School Diploma -
Gulf High School
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