Summary
Overview
Work History
Education
Skills
Timeline
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Bubacar Sumbunu

Aurora

Summary

Support professional with robust background in providing comprehensive support and resolving technical issues efficiently. Known for strong collaboration and delivering results in team-oriented environment. Known for troubleshooting capabilities and effective communication, adapting to evolving needs to maintain high service standards.

Overview

9
9
years of professional experience

Work History

Lead Provider Support Specialist

Mindful Support Services
06.2024 - Current
  • Provided Administrative Support for the private practice for over 2,500 Mental Healthcare providers and support with calendar management.
  • Provided technical support to clients, resolving issues efficiently and enhancing user satisfaction.
  • Assisted in troubleshooting software and hardware problems, ensuring minimal downtime for users.
  • Developed and maintained user documentation to streamline support processes and enhance team knowledge.
  • Collaborated with cross-functional teams to identify recurring issues and implement effective solutions.
  • Trained new staff on support protocols, fostering a knowledgeable team environment.
  • Promoted to Lead in May 2025


Merchandiser

Swire Coca-Cola
02.2023 - 04.2024
  • Analyzed inventory levels to optimize product placement and ensure stock availability.
  • Collaborated with team members to maintain visual merchandising standards across multiple displays.
  • Implemented efficient restocking procedures, reducing downtime and improving shelf organization.
  • Trained new staff on merchandising techniques and company policies, fostering a collaborative work environment.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.

Shift Lead Deli Clerk

Safeway
05.2019 - 12.2022
  • Supervised daily operations, ensuring alignment with company policies and safety protocols.
  • Trained and mentored team members to enhance productivity and service quality.
  • Implemented process improvements that streamlined workflow efficiency in busy environments.
  • Coordinated shift schedules, optimizing staff coverage during peak hours.
  • Resolved customer complaints promptly, maintaining high satisfaction levels.
  • Monitored inventory levels and initiated restocking processes as needed.
  • Maintained cleanliness and organization of work areas, promoting a safe environment.
  • Completed store opening and closing procedures and balanced tills.

Line Cook

Costa Vida
05.2017 - 07.2018
  • Streamlined food preparation processes, reducing waste and improving service speed.
  • Trained new team members on techniques and safety protocols, fostering a cohesive work environment.
  • Collaborated with front-of-house staff to deliver seamless dining experiences during peak hours.
  • Assisted in maintaining cleanliness and organization of kitchen equipment and workstations for compliance audits.

Cart Attendant

Walmart
05.2016 - 11.2016
  • Ensured efficient retrieval and transportation of carts to designated areas, maintaining store organization.
  • Cleared parking lot of litter and foreign debris.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.

Education

High School Diploma -

Vista Peak Preparatory
Aurora, CO
06-2018

Skills

  • Customer service
  • Remote support
  • Support services
  • Customer relationship management
  • Empathy and patience

Timeline

Lead Provider Support Specialist

Mindful Support Services
06.2024 - Current

Merchandiser

Swire Coca-Cola
02.2023 - 04.2024

Shift Lead Deli Clerk

Safeway
05.2019 - 12.2022

Line Cook

Costa Vida
05.2017 - 07.2018

Cart Attendant

Walmart
05.2016 - 11.2016

High School Diploma -

Vista Peak Preparatory

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Bubacar Sumbunu