Brynn Foerster

Leadership & Operational Strategy: Oversee daily operations across multiple functional departments, including loan servicing, fulfillment, vendor management, facilities, and process improvement, ensuring seamless integration of cross-departmental workflows and optimal efficiency. Delivered on time, under budget project management, ensuring adherence to project roadmaps across both Operations and Technology domains.

Regulatory Compliance & Risk Management: Lead company-wide BIA/BCP initiatives, ensuring adherence to GSE regulations. Drove a 10% reduction in audit findings through proactive risk management strategies.

Process Optimization: Implemented key operational improvements that reduced loan servicing costs while maintaining high service levels. Directed cross-functional teams, fostering collaboration, and ensuring that all business units operated cohesively to achieve organizational goals. Spearheaded the automation and offshoring of multiple servicing operations processes, cutting processing time by 15%.

Team Leadership & Development: Managed multiple lines of business, including Facilities, HR, Vendor Management, Process Improvement, and Offshore operations, overseeing a team of 200+ staff members. Balanced competing priorities across departments while ensuring alignment with company objectives, and maintaining a high standard of operational efficiency.

Technology & Innovation: Directed the successful implementation of a new loan servicing platform following an M&A, reduced transition plan by 6 months, while adhering to GSE standards. Collaborated with IT and product development teams to streamline technology integration.

Client and Stakeholder Relations: Fostered strong relationships with third-party vendors, investors, and regulatory bodies, ensuring smooth interactions and resolving escalated issues quickly. Successfully managed vendor contracts, resulting in a 18% reduction in contract fees.

Financial Oversight & Budget Management: Developed and managed the annual process improvement and optimization budget, ensuring cost-effective allocation of resources. Drove an 8% reduction in departmental overhead through strategic resource management and process efficiencies.

M&A Integration: Played a key role in the integration of a $750m acquisition, aligning operational structures, system conversion, and optimizing workflows across both organizations to ensure a smooth transition.

• Managed end-to-end project execution, from conception through to completion, ensuring projects were delivered on time and within budget constraints.
• Monitored and assessed business processes, identifying areas for improvement through process optimization, automation, and offshore opportunities across Servicing, Fulfillment, and Technology.
• Narrowed focus to key areas for improvement, providing clear insights and recommendations to decision-makers to drive necessary changes.
• Conducted in-depth research into emerging technologies and innovations, exploring opportunities to streamline operations and enhance business efficiency.
• Developed and implemented metrics to measure the success of process optimization efforts, ensuring alignment with organizational goals.
• Led root cause analysis initiatives to address challenges and resolve issues encountered during the implementation of new processes or systems.
• Maintained consistent communication with stakeholders throughout project lifecycles, providing regular updates and ensuring alignment on progress and outcomes.

• Identified process optimization opportunities through data analysis techniques, including root cause analysis and gap analysis, driving continuous improvement initiatives across various departments.
• Delegated tasks to staff, establishing clear priorities and goals to ensure project success and timely completion.
• Led the strategic planning of partner engagement programs, utilizing comprehensive analysis and research of company functions to align efforts with organizational objectives.
• Evaluated the outcomes of transformation projects to assess their impact on overall business objectives, ensuring alignment with strategic goals.
• Developed and implemented transformation strategies aimed at improving organizational efficiency, operational effectiveness, and performance.
• Document key lessons learned from past transformation initiatives, ensuring continuous knowledge transfer for future projects.
• Created essential project management documentation, including project charters, work breakdown structures, timelines, budget estimates, resource plans, risk management strategies, and quality assurance plans, to ensure the successful execution of initiatives.

• Built custom tools and applications that could be integrated into existing automated and offshore processes.
• Set up automation and offshore frameworks, tools and methodology to assist future users and streamline automation and offshoring.
• Negotiated contracts with vendors to secure favorable terms and pricing.
• Researched potential markets for expanding the reach of the company's services into new regions.
• Assisted in developing training materials for new employees related to offshore development processes.
• Advised senior managers on best practices for managing complex global projects involving multiple stakeholders.
• Managed the daily operations of multiple offshore projects, including resource allocation, risk management and communication with stakeholders.
• Tracked project costs against established baselines to ensure adherence to financial goals.