Bryan Andres Maldonado Lopez
Barranquilla
Summary
Dynamic Logistics Coordinator and Customer Service Representative with a proven track record at Perfiles Y Soluciones Logisticas S.A.S. Expert in crisis management, problem-solving, and maintaining compliance with import regulations. Achieved increased customer loyalty through exceptional service and effective communication. Fluent in English and Spanish, adept at leveraging TMS for optimal logistics efficiency.
Overview
7
7
years of professional experience
Work History
Logistics Coordinator
Perfiles Y Soluciones Logisticas S.A.S.
11.2020 - Current
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Managed logistics for FTL and LTL operations.
- Coordinated project timelines and delivery schedules to ensure on-time cargo delivery.
- Utilized TMS to track, trace, and optimize shipment routes, ensuring accuracy from dispatch to final delivery.
- Led efforts to handle urgent logistics situations, providing effective problem-solving in critical scenarios.
- Maintained compliance with import regulations and coordinated with customs for smooth cargo processing.
- Fostered strong communication channels with clients, internal teams, and external partners to ensure successful project outcomes
Customer Service Representative
Atlantic International BPO
03.2018 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered high-quality customer service by addressing inquiries related to the service provided.
- Developed strong relationships with clients, maintaining high levels of satisfaction and repeat business.
Education
Bachelor of Science - Professional in International Business
Corporacion Universitaria De La Costa
Barranquilla, Colombia10-2024
No Degree - Diploma in Strategic Management.
Corporacion Universitaria De La Costa
Barranquilla, Colombia05-2024
Skills
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
- Project Management in Import Logistics
- Compliance with Import Regulations and Customs Processes
- Strong Client and Stakeholder Communication
- Proficient in TMS (Transportation Management Systems)
- Crisis Management & Problem Solving
- Invoice Management & Data Accuracy
- Bilingual: English & Spanish
Languages
English, Spanish
Native language
Timeline
Logistics Coordinator
Perfiles Y Soluciones Logisticas S.A.S.
11.2020 - Current
Customer Service Representative
Atlantic International BPO
03.2018 - 10.2020
Bachelor of Science - Professional in International Business
Corporacion Universitaria De La Costa
No Degree - Diploma in Strategic Management.
Corporacion Universitaria De La Costa
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