Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Timeline
Generic

BRYAN SHU

Westminster

Summary

Dynamic Project Coordinator at Granicus with a proven track record in remote media support and AV system design. Enhanced productivity by 60% through effective technical troubleshooting and performance analysis. Skilled in Salesforce CRM and team management, delivering exceptional customer service while ensuring regulatory compliance in high-stakes environments.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Project Coordinator

Granicus
Denver
05.2015 - 04.2025
  • Delivered remote media support to government agencies across the U.S., ensuring regulatory compliance.
  • Resolved technical issues efficiently, leading to a 60% increase in department productivity (2018–2024).
  • Managed service request queue and monthly validation reports through Salesforce.
  • Spearheaded the adoption of 100% remote solutions during the pandemic, maintaining service continuity.
  • Collected and analyzed performance metrics to support continuous process improvement.

Senior Audio Video Engineer

National Renewable Energy Laboratory
Golden
11.2008 - 01.2015
  • Led AV department operations for large-scale events using Cisco, Polycom, and Tandberg systems.
  • Designed and deployed a net-zero AV infrastructure campus-wide.
  • Developed and implemented a Polycom streaming system and mobile AV carts.
  • Provided AV training tailored to diverse user skill levels to ensure comfort and effective system use.

Senior Audio Video Engineer

Friedman, Billings, and Ramsey Financial
Arlington
08.2007 - 11.2008
  • Supported over 800 users with AV and BES systems as sole technician.
  • Coordinated and produced internal VTC and Bloomberg TV broadcasts.
  • Oversaw high-profile AV events and provided end-to-end support for executive presentations.

AV Engineer

Core BTS
Falls Church
06.2006 - 03.2007
  • Successfully led AV infrastructure upgrades, promoted energy-efficient solutions, and contributed to cost-saving initiatives through system optimization. Known for effective cross-functional collaboration, clear communication, and training delivery that enhances team capabilities and client satisfaction.
  • Designed and implemented audio-visual systems for corporate clients.
  • Maintained and repaired audio-visual equipment to ensure optimal performance.

AV Technician

Audio Video Systems
Chantilly
09.2001 - 05.2006
  • Lead Audio Video Technician with extensive experience supporting secure, mission-critical communications, and multimedia operations within the Pentagon. Oversees the planning, setup, and execution of high-level AV and VTC events for senior Department of Defense officials, ensuring flawless technical performance in high-security environments.
  • Expert in configuring and maintaining a wide array of AV technologies, including secure teleconferencing systems (e.g., Cisco, Polycom), signal routing, control systems (Crestron/Extron), and integrated room solutions. Coordinates with military leadership, IT, and security teams to ensure systems meet operational requirements and comply with strict federal standards.
  • Provides hands-on leadership to a team of technicians, managing daily workflows, troubleshooting escalated issues, and delivering training to maintain technical readiness. Known for reliability under pressure, exceptional attention to detail, and a commitment to maintaining uninterrupted communication capabilities in support of national defense operations.

Education

Associate of Arts - Humanities and Social Sciences

Community College of Denver
Denver, CO
01.2010

Skills

  • Project Coordination
  • Audio/Video Engineering
  • Remote Media Support
  • AV System Design
  • Salesforce CRM
  • Technical Troubleshooting
  • Team & Vendor Management
  • Teleconferencing (Polycom, Tandberg, Cisco)
  • MS Office & Google Suite
  • ITIL & CTS Standards
  • Scheduling & Time Management
  • Performance Analysis
  • Customer Relations
  • Customer service
  • Time management
  • Resource management
  • Vendor management
  • Hardware and software installation

Certification

  • CTS-I (Certified Technology Specialist – Installation)
  • ITIL Foundations

References

Available upon request.

Accomplishments

  • U.S.M.C. Corporal E-4 MOS 0311 Honorable Discharge 1997-2001

Timeline

Project Coordinator

Granicus
05.2015 - 04.2025

Senior Audio Video Engineer

National Renewable Energy Laboratory
11.2008 - 01.2015

Senior Audio Video Engineer

Friedman, Billings, and Ramsey Financial
08.2007 - 11.2008

AV Engineer

Core BTS
06.2006 - 03.2007

AV Technician

Audio Video Systems
09.2001 - 05.2006

Associate of Arts - Humanities and Social Sciences

Community College of Denver

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