Bruce Lopez
Whites Cross
Summary
Adept at driving operational efficiency and sales growth, I excelled at Airgas by enhancing customer satisfaction and expanding market share. Leveraging bilingual skills and SAP expertise, I led teams to surpass sales targets by over 20%, fostering strong relationships and implementing strategic business solutions. My approach combines keen attention to detail with effective team leadership.
Overview
21
21
years of professional experience
Work History
Account Operations Manager
Airgas
09.2022 - 10.2024
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Oversaw a diverse portfolio of accounts while meeting strict deadlines for reporting requirements.
- Analyzed individual, team and account performance by performing root cause analysis and developing corrective action plans.
- Reduced operational errors through thorough analysis of account data and proactive troubleshooting.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Customer base, Refiner, Construction and Aero Space.
Outside Sales Account Manager
Airgas
10.2017 - 09.2022
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Established new accounts through cold calling and personal visits to potential customers.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Managed territory budget to support development of regional and territory leads.
- Built strong client rapport to establish diversified network of connections.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges, and security practices.
- Collaborated with cross-functional teams to ensure seamless customer experiences and optimized solutions for clients.
- Maintained up-to-date knowledge of market trends, industry developments, and competitor strategies to better serve clients.
- Established credibility as a trusted advisor with clients through deep product knowledge combined with subject matter expertise in their industries.
- Optimized territory coverage plans, prioritizing high-potential prospects while continuing to nurture existing accounts effectively.
- Developed customized presentations to showcase product offerings tailored to individual client needs.
- Expanded client base through strategic prospecting and effective networking activities.
- Diversified customer base to the following, Municipalities, AeroSpace, Welding met fab, Construction and life science.
Inside Sales Account Manager
Airgas
03.2013 - 10.2017
- Prospected new leads with high level of outbound calls to both cold and warm contacts.
- Assisted in training new hires on best practices for inside sales account management, fostering a collaborative team environment.
- Negotiated contracts with potential clients, ensuring mutually beneficial terms for both parties involved.
- Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
- Contributed to team success by helping train and motivate less experienced team members.
- Exceeded quarterly sales targets consistently by implementing effective prospecting strategies and maintaining a high level of customer service.
- conducted high volume outbound calls to increase market share.
- Industries specialized in, Construction, Industrial markets, Selling Safety supplies and hard goods.
Sales Representative
Verizon Wireless Retailer
03.2007 - 03.2013
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Real Estate Agent
Ivie League Properties
09.2003 - 03.2007
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Education
High School Diploma -
Warren High School
Downey 05-2001
Skills
- Operational efficiency
- Staff training and development
- Sales operations
- Teamwork
- Problem-solving
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Team leadership
- Decision-making
- Relationship building
- Operations management
- Goal setting
- Inventory tracking and management
- Staff management
- KPI tracking
- Sales management
- SAP and CRM knowledge
- WIndows excel and power point
- Bilingual Spanish fluent
Timeline
Account Operations Manager
Airgas
09.2022 - 10.2024
Outside Sales Account Manager
Airgas
10.2017 - 09.2022
Inside Sales Account Manager
Airgas
03.2013 - 10.2017
Sales Representative
Verizon Wireless Retailer
03.2007 - 03.2013
Real Estate Agent
Ivie League Properties
09.2003 - 03.2007
High School Diploma -
Warren High School
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