Bruce Guerrero
Resumen profesional
Responsible, friendly, and service-oriented individual with strong communication skills, teamwork abilities and the capacity to handle situations with calmness and professionalism, always focused on providing a pleasant experience.
Datos destacados
12
12
years of post-secondary education
6
6
years of professional experience
Experiencia
Medical Interpreter
Interactive Contact Center
Medellín
2025.10 - 2026.07
- Provided accurate and confidential interpretation between English and Spanish during medical appointments.
- Facilitated effective communication between healthcare providers and patients in virtual and phone-based settings.
- Interpreted medical terminology, diagnoses, treatment plans, and informed consent discussions.
- Ensured compliance with HIPAA regulations and maintained strict patient confidentiality.
- Delivered consecutive interpretation with accuracy, neutrality, and cultural sensitivity.
- Assisted patients in understanding medical instructions, prescriptions, and follow-up care.
Bilingual Dental Receptionist
Duarte Clinic
Cúcuta
2023.06 - 2024.09
- Managed incoming calls and scheduled patient appointments in English and Spanish.
- Verified dental insurance eligibility and benefits before appointments.
- Answered patient inquiries and provided information about treatments, procedures, and office policies.
- Maintained accurate patient records and updated information in the practice management system.
- Coordinated with dentists and clinical staff to ensure efficient daily scheduling.
- Processed patient registrations, appointment confirmations, and follow-up communications.
Customer Success Specialist
Nevvon
Bogotá, Bogotá D.C.
2022.01 - 2023.04
- Assisted customers with product onboarding, account management, and issue resolution.
- Responded to customer inquiries via phone, email, and chat in a timely and professional manner.
- Identified customer needs and provided effective solutions to improve the overall experience.
- Maintained accurate customer records and documented interactions in the CRM system.
Customer Success Advisor
United Health Care
Bogotá, Bogotá D.C.
2020.09 - 2021.02
- Handled customer escalations professionally and worked toward timely resolutions.
- Conducted follow-up calls and emails to ensure customer needs were fully addressed.
- Supported customers in achieving their goals by providing personalized assistance and recommendations.
- Maintained high customer satisfaction by delivering prompt, friendly, and solution-oriented service.
- Documented customer feedback and shared insights to help improve products and services.
Formación
University Degree - Social Communication
Universidad de Pamplona
Cúcuta 2013.04 - 2019.11
High School Diploma - undefined
Guaimaral College
Cúcuta 2006.06 - 2011.12
EF SET English Certificate - undefined
Enfatiza tus habilidades clave
- Customer Service
- Teamwork
- Conflict resolution
- Adaptability
- Responsibility
Cronología
Medical Interpreter
Interactive Contact Center
2025.10 - 2026.07
Bilingual Dental Receptionist
Duarte Clinic
2023.06 - 2024.09
Customer Success Specialist
Nevvon
2022.01 - 2023.04
Customer Success Advisor
United Health Care
2020.09 - 2021.02
University Degree - Social Communication
Universidad de Pamplona
2013.04 - 2019.11
High School Diploma - undefined
Guaimaral College
2006.06 - 2011.12