Brooke Shaw
Colorado Springs
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
Work History
Customer Accounting Specialist
Apex Systems LLC
04.2021 - Current
- Provided customer support to clients with technical and non-technical inquiries, utilizing problem solving skills to identify solutions.
- Created detailed reports on financial performance using various software programs such as Excel.
- Skilled in using various software applications and programs including Microsoft Office and Salesforce, Workday etc.
- Collaborated with accounting team to perform month-end close activities.
- Reviewed accounts for discrepancies to properly reconcile differences.
- Developed and maintained accurate accounting systems to ensure timely month-end close processes.
- Demonstrated excellent communication and interpersonal skills when interacting with customers in person, via teams or via email.
- Completed paperwork related to background checks, I-9 forms, and tax forms accurately before start employment start date.
- Maintained accurate records of onboarding documents to ensure compliance with employment laws and regulations.
Beauty Supervisor
Victoria Secret & PINK
07.2020 - 2021
- Supervised beauty team to ensure high standards of customer service and product knowledge.
- Trained staff on new beauty products and application techniques to enhance service offerings.
- Developed and implemented inventory management processes to optimize stock levels and reduce waste.
- Conducted regular performance evaluations to provide constructive feedback and drive team development.
- Maintained compliance with health and safety regulations during all beauty services provided.
- Coordinated promotional events to increase brand visibility and engage with clients effectively.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
Education
Bachelor of Arts (B.A.) - Communications
University of Colorado Colorado Springs
Skills
- 35 Years Customer service
- Creative solution development
- Effective organizational skills
- Strong verbal communication
- Skilled in Microsoft Office and Google Suite
- Analytical reasoning
- CRM software proficiency
- Quality-driven approach
- Comprehensive report assessment
- Compassionate communication
Timeline
Customer Accounting Specialist
Apex Systems LLC
04.2021 - Current
Beauty Supervisor
Victoria Secret & PINK
07.2020 - 2021
Bachelor of Arts (B.A.) - Communications
University of Colorado Colorado Springs
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