Brooke Rolston

MidWestOne Bank

Denver, CO

02.2020 - Current

RAUFOpened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
Identified customer activity deemed suspicious or potentially fraudulent and prepared reports for committee review.
Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Obtained credit records from reporting agencies.
Identified potential fraudulent activities through careful monitoring of account activity, reducing financial risk for both clients and the institution.
Trained new employees in account management procedures and best practices, enhancing team efficiency.
Reported violators of financial regulations to appropriate parties for disciplinary action.
Monitored financial transactions and immediately reported suspicious activity to authorities.
Reviewed financial documents, pointing out and correcting financial errors.