Brooke Minic
Thornton
Summary
Dedicated server with proven skills in customer service, menu knowledge, and effective communication. Committed to providing exceptional dining experiences and enhancing customer satisfaction. Proficient in menu knowledge and ensuring meticulous attention to detail, driving positive customer experiences in fast-paced restaurant environments.
Overview
3
3
years of professional experience
Work History
Server
Hyland Hills Golf Course
Westminster
03.2025 - Current
- Provided excellent customer service to ensure positive dining experiences.
- Assisted in setting up and cleaning dining areas before and after service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted guests and provided menus.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
To-Go Server
Chilis's Bar and Grill
Westminster
10.2023 - 02.2024
- Prepared and packaged food orders for customer pickup.
- Communicated with kitchen staff regarding order specifications and timing.
- Assisted customers with menu selections and special requests.
- Handled cash transactions accurately at the to-go counter.
- Provided friendly and prompt service to enhance customer experience.
- Performed opening and closing duties such as cleaning work areas, restocking supplies and equipment.
- Organized and tracked to-go orders while maintaining accuracy.
- Communicated effectively between the kitchen staff and customers regarding order status.
- Packaged and bagged cooked food and prepared items.
Host
Chilis's Bar and Grill
Westminster
05.2022 - 02.2024
- Greeted and seated guests in a friendly manner.
- Managed waitlists efficiently during peak hours.
- Assisted in training new hosts on procedures.
- Provided menu information and addressed guest inquiries promptly.
- Greeted guests and gathered information to seat groups or place on waitlist.
Education
Bachelor of Science - Nursing
University of Northern Colorado
Greeley, CO05-2028
High School Diploma -
Horizon High School
Thornton05-2024
Skills
- Customer service
- Team collaboration
- Time management
- Menu knowledge
- Table resetting
- Multitasking and organization
- Supply restocking
- Strong work ethic
- Cleanliness standards
- Menu item recommendation
Affiliations
- Social media manager for the Alpha Phi Instagram account at University of Northern Colorado
- Frequent volunteer work with food banks, the special olympics, and animal shelters
- Nursing major at University of Northern Colorado
- National Honor Society student in High School
Timeline
Server
Hyland Hills Golf Course
03.2025 - Current
To-Go Server
Chilis's Bar and Grill
10.2023 - 02.2024
Host
Chilis's Bar and Grill
05.2022 - 02.2024
Bachelor of Science - Nursing
University of Northern Colorado
High School Diploma -
Horizon High School
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