Brooke Lamke
Fort Collins
Summary
Motivated server with a strong focus on guest satisfaction and team collaboration. Ability to enhance the dining experience of others through effective communication and interpersonal skills. Thrives in fast-paced restaurant environments, consistently delivering high-quality service and fostering positive relationships with customers.
Overview
4
4
years of professional experience
Work History
Server
Great Divide Brewery and Roadhouse
Castle Rock
11.2025 - 01.2026
- Provided excellent customer service in a fast-paced brewery environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Processed customer orders accurately using Aloha point-of-sale system.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Server
Crooked Creek Guest Ranch
Dubois
02.2025 - 07.2025
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated Toast POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions, and recommended specials to increase profits.
Lead Hostess
Great Divide Brewery and Roadhouse
Castle Rock
06.2022 - 05.2025
- Greeted and seated guests in a busy restaurant environment.
- Managed reservation system to optimize table turnover and guest flow.
- Trained new hostesses on customer service standards and operational procedures.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Collaborated with servers to enhance guest dining experiences through effective communication.
- Assisted in developing seating plans to maximize occupancy during events and busy shifts.
- Answered phones promptly and professionally to record and confirm reservations, answer questions for guests, and take to-go orders.
- Developed relationships with regular customers to encourage repeat business opportunities.
Food Runner and Busser
Great Divide Brewery and Roadhouse
Castle Rock
03.2024 - 05.2025
- Adhered to food safety standards and maintained a hygienic work environment.
- Accurately delivered food orders to guests in a timely manner.
- Removed dishes and glasses from tables for cleaning.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Responded promptly to customer inquiries and requests for additional items or services.
Dishwasher
Crooked Creek Guest Ranch
Dubois
02.2025 - 03.2025
- Operated commercial dishwashing machinery efficiently and safely.
- Maintained cleanliness of dishware, utensils, and kitchen equipment.
- Assisted kitchen staff by organizing clean dishes and utensils for service.
Education
Bachelor of Science - Business Administration And Finance
Colorado State University
Fort Collins, CO05-2029
High School Diploma -
Douglas County High School
Castle Rock12-2024
Skills
- Positive and professional attitude
- Customer service
- Effective communication
- Strong work ethic
- Team collaboration
- Reservation and POS systems
Timeline
Server
Great Divide Brewery and Roadhouse
11.2025 - 01.2026
Server
Crooked Creek Guest Ranch
02.2025 - 07.2025
Dishwasher
Crooked Creek Guest Ranch
02.2025 - 03.2025
Food Runner and Busser
Great Divide Brewery and Roadhouse
03.2024 - 05.2025
Lead Hostess
Great Divide Brewery and Roadhouse
06.2022 - 05.2025
Bachelor of Science - Business Administration And Finance
Colorado State University
High School Diploma -
Douglas County High School