Brooke Hammond

Dedicated and hard worker with over three years of clinical and administrative experience. Strong background in patient care, electronic medical records, front desk operations, and communication. I also bring extensive customer service and hospitality experience, demonstrating adaptability, professionalism, and attention to detail in fast-paced environments. Recently awarded CPC-A certification to further develop my skills in medical coding and healthcare administration.

• Tia Juanita’s, Beaumont, TX, Server, 06/01/24, 01/01/25, Delivered prompt and friendly service in a fast-paced restaurant environment, Took accurate food and drink orders and ensured customer satisfaction, Managed multiple tables and collaborated with kitchen staff to expedite orders, Maintained cleanliness and upheld health and safety standards
• Bottlecap Alley, Greenville, TX, Bartender/Server, 08/01/19, 02/01/21, Delivered food and drinks in a fast-paced environment, Answered phones, scheduled parties, managed register supplies, Upsold services and worked extended shifts during peak hours
• Standard Service, Heath, TX, Bartender, 01/01/20, 07/01/20, Created and served craft cocktails and food items efficiently, Handled customer complaints professionally, Maintained sanitation standards and bar organization
• Cowboys Red River, Irving, TX, Bartender/Cocktail Waitress, 12/01/19, 03/01/20, Complied with TABC guidelines and upsold merchandise, Executed opening/closing procedures
• Dallas Karting Complex, Caddo Mills, TX, Cashier, 04/01/17, 07/01/18, Handled POS operations, scheduled events, and managed customer inquiries, Promoted upgraded race packages and organized register supplies

• Gonino Center for Healing, Heath, TX, Lead Medical Assistant & Patient Administrator, 06/01/21, 05/01/24, Delivered exceptional patient care with professionalism and empathy, Managed EMR: patient charting, OV summaries, referrals, and prescriptions, Took and recorded vital signs (manually and electronically), Administered intramuscular injections and facilitated lab requisitions (LabCorp, Quest), Scheduled appointments for multiple providers and IV technicians, Processed patient payments and maintained billing records, Assisted with patient assessments and observed medical consent procedures, Trained in urinalysis and supported physician-led treatments
• The Baby Place Birthing Center, Greenville, TX, Receptionist, Desk Manager & Birth Assistant, 07/01/18, 01/01/19, Scheduled prenatal and postpartum visits, Verified insurance, created invoices, and processed payments, Supported over 20 live births; assisted with patient care and facility sanitation, Managed front desk communications via phone, email, and social media

• Certified Professional Coder - A, AAPC, 08/01/24, 08/01/25, Currently enrolled in Practicode to complete my apprenticeship.
• High School Diploma, Noe Homeschool, Royse City, TX, 08/01/12, 05/01/16, 3.7, Dance, Kart Racing, MMA
• Texas A&M University, Commerce, TX, 08/01/17, 05/01/18, Completed some coursework toward Bachelor of Science
• CPR Certified