Brooke Beecroft
Arvada
Summary
Proven in enhancing security and customer satisfaction , I excel in investigative skills and relationship building. Achieved a significant reduction in theft through advanced video monitoring and internal investigations. Known for exceptional communication and critical thinking, I foster strong team collaboration and consistently deliver results, ensuring a safe and welcoming environment for all.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Loss Prevention Detective
TJ Maxx, TJX Companies
06.2024 - Current
- Maintained detailed records of all loss prevention activities for efficient reporting and trend analysis purposes.
- Built strong relationships with local law enforcement agencies, fostering collaboration between organizations on joint initiatives for crime reduction.
- Reduced company theft by implementing effective loss prevention strategies and conducting thorough investigations.
- Increased store safety by monitoring surveillance cameras, identifying potential risks, and addressing security concerns promptly.
- Streamlined shoplifting apprehension procedures, ensuring the safety of staff and customers while minimizing business disruption.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
Security Officer
Allied Universal Security Services
01.2023 - 01.2025
- Investigated security incidents to identify root causes and prevent future occurrences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Security Officer
Argus Event Staffing
03.2021 - 12.2024
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Permitted entry with escort for approved persons into secure locations.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Participated in staff meetings, special events, and professional development activities.
- Assisted in post-event activities such as securing the venue, completing incident reports, and evaluating overall security performance.
- Contributed to a positive event experience for attendees through professional interactions and courteous service.
- Adapted quickly to changing circumstances during events, demonstrating flexibility and resilience under high-pressure situations.
Disability Support Driver
Hop Skip Drive
08.2020 - 01.2022
- Employed adaptive strategies to cater to individual client needs, promoting personalized care.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
Activity Director
Ralston Creek Neighborhood
02.2020 - 10.2021
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
- Arranged outings as part of recreational program.
- Advocated on behalf of clients ensuring that their rights were respected and their voices heard in all decision-making processes.
- Assisted clients with daily living activities, enhancing their independence and wellbeing.
Repair Tech
Xfinity Comcast
01.2017 - 03.2019
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Collaborated with team members to complete complex repairs and improve overall service quality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Increased customer satisfaction by providing personalized product recommendations and attentive service.
- Developed sales strategies to penetrate new markets and expand customer base.
- Resolved customer concerns, fostering trust and enhancing brand reputation.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Customer Service
Samsclub.com Fulfillment Center
01.2015 - 01.2016
- Delivered exceptional customer service, addressing concerns and providing product recommendations.
- Implemented new quality assurance and customer service standards.
- Promoted positive member relations through providing excellent customer service.
- Delivered exceptional customer service by addressing concerns promptly and professionally.
Education
High School - General
Masters Learning Institute
Arvada, CO05.2017
Skills
- Investigative skills
- Asset protection
- Incident reporting
- Video monitoring
- Internal investigations
- Customer service
- Critical thinking
- Active listening
- Relationship building
- Problem resolution
- Teamwork and collaboration
- Dependable and responsible
- Flexible and adaptable
- Excellent communication
Certification
- CPR
Timeline
Loss Prevention Detective
TJ Maxx, TJX Companies
06.2024 - Current
Security Officer
Allied Universal Security Services
01.2023 - 01.2025
Security Officer
Argus Event Staffing
03.2021 - 12.2024
Disability Support Driver
Hop Skip Drive
08.2020 - 01.2022
Activity Director
Ralston Creek Neighborhood
02.2020 - 10.2021
Repair Tech
Xfinity Comcast
01.2017 - 03.2019
Customer Service
Samsclub.com Fulfillment Center
01.2015 - 01.2016
- CPR
High School - General
Masters Learning Institute
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