Brody Handler
Centennial,CO
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful allocation of employees for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sr. Ops Manager
G2 Secure Staff
10.2024 - Current
- Oversees the operation of Jetblue and Wheelchair operations and approximately 40 employees.
- Identifies areas for process improvement and implementing best practices.
- Ensures optimal allocation and utilization of resources, including staffing and budget management
- Tracks key performance indicators and ensures monthly targets are met.
- Addresses operational challenges and resolving issues that affect Customer satisfaction
Account Manager
WorldWide Flight Services
06.2023 - 10.2024
- Managed a team of diverse employees to provide excellent service to customers
- Helped lead and develop the skills of all persons working the account including supervisors, lead agents, and new hires to ensure quality customer service
- Established standard procedures for front-line crewmembers to ensure company goals were being met
- Developed schedules for all crewmembers within the account
- Coached and disciplined crewmembers to formulate plans to affect positive behavior
- Communicated effectively and professionally with frontline crewmembers as well as managers and directors
- Conducted frequent audits on performance and safety to ensure operational success
- Reviewed performance metrics and addressed concerns with performance with front-line crewmembers
Customer Service Supervisor
WorldWide Flight Services
01.2022 - 06.2023
- Lead a team of diverse customer service agents to accomplish goals and address issues in the operation successfully
- Assisted in training new agents
- Handled and supported the operation during irregular operations
- Worked closely with flight crews
- Attended airport meetings to discuss issues with operations
Customer Service Agent
WorldWide Flight Services
07.2021 - 01.2022
- Lead check-in agent and gate team member
- Helped locate and deliver baggage to customers
- Helped rebook customers in times of irregular operations
- Helped customers with special needs embark and disembark from the aircraft
Education
HIGH SCHOOL DIPLOMA -
Eaglecrest High School
Centennial, CO06.2021
Skills
- Leadership
- Multi-tasking
- Adaptability
- Customer Service
- Time Management
- Safety Orientated
- Schedule Management
- Operational excellence
Accomplishments
Spearheaded the launch and establishment of JetBlue's operations with G2 Secure Staff at Denver International Airport, overseeing all aspects of the startup process, team recruitment and training, and operational workflow design resulting in all metrics being met in the first 2 months of operations.
Certification
Ground Security Coordinator
Timeline
Sr. Ops Manager
G2 Secure Staff
10.2024 - Current
Account Manager
WorldWide Flight Services
06.2023 - 10.2024
Customer Service Supervisor
WorldWide Flight Services
01.2022 - 06.2023
Customer Service Agent
WorldWide Flight Services
07.2021 - 01.2022
Ground Security Coordinator
HIGH SCHOOL DIPLOMA -
Eaglecrest High School
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