Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brizeida Corral Chavez

Thornton

Summary

Professional banker with substantial experience in financial services, relationship management, and customer satisfaction. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in client consultations, transaction processing, and compliance with financial regulations. Reliable, results-driven, and equipped with solid background in banking operations and customer service.

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

Overview

10
10
years of professional experience

Work History

Associate Banker-ME

JPMorgan Chase
01.2020 - Current
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Balanced teller drawers and ATM cash.
  • Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
  • Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
  • Opened, closed, and updated accounts for customers.
  • Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.
  • Fostered a positive work environment by actively contributing to team meetings sharing ideas on improving operational efficiency.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Educated customers on features and benefits of banking products and services.
  • Maintained friendly and professional customer interactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Trained new hires on customer service policies and procedures.
  • Processed applications for new accounts.
  • Educated customers on online banking and mobile banking applications.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.

Sales Associate

T-Mobile
07.2018 - 12.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Increased customer loyalty with personalized shopping experiences and attentive service.

Call Center Representative

Crocs
07.2017 - 04.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cross-trained and provided backup support for organizational leadership.

Server/Waitress

Golden Corral Buffet and Grill
01.2015 - 05.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Education

Thornton High School
Thornton, CO
2016

Skills

  • Financial planning
  • Sales proficiency
  • Banking regulations
  • Multitasker
  • Self-motivated nature
  • Customer service
  • Cash management
  • Teller experience
  • Educating clients
  • Customer Service-oriented
  • Consumer banking
  • Developing customer relationships
  • Relationship building
  • Cash handling
  • Fast learner
  • Leadership skills
  • Organizational skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Associate Banker-ME

JPMorgan Chase
01.2020 - Current

Sales Associate

T-Mobile
07.2018 - 12.2019

Call Center Representative

Crocs
07.2017 - 04.2018

Server/Waitress

Golden Corral Buffet and Grill
01.2015 - 05.2017

Thornton High School

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Brizeida Corral Chavez