Brittney Norton
Florence,CO
Summary
Dedicated and self-motivated professional with a strong background in written and verbal communication, conflict management, quick decision-making, and exceptional customer service. Recognized for a positive disposition and adaptability to change, consistently demonstrating the ability to learn swiftly and effectively. Eager to contribute valuable skills and insights as a dynamic addition to the team. I greatly appreciate this opportunity to be considered for this role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
OTR Truck Driver
Pride Transport
02.2025 - 07.2025
- Over the road company driver
- Tractor trailer experience with reefer units
- CDL A license
- Hauled 53' reefer trailers
- Maintained open communication with dispatching staff to stay on top of scheduling changes and keep customers well-informed.
- Recorded trip details on ELD to provide complete accounts of miles traveled, rest times and expenses.
- Reported vehicle and roadside issues in accordance with company policies to maintain route transparency.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Organized accurate and compliant shipping paperwork and financial records to avoid errors.
Team Leader/Supervisor
Walmart
10.2023 - 11.2024
- Supervisor of team of 13 staff and responsible for delegating tasks and ensuring projects are done in a timely manner.
- Maintain safe working environment while working in a clean food safe manner.
- Supervised and assisted in moving merchandise with manual and electric equipment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Correctional Officer
Colorado Department of Corrections
02.2015 - 10.2023
- April 2022-October 2023
- Voluntarily stepped down from prior position to focus on health matters
- Supervised staff and activities while maintaining my areas spending budget for supplies
- Created monthly reports on spending, participation and other statistics about my area
- Resolved conflicts as a first line supervisor while maintaining high levels of customer service.
- July 2021- April 2022
- Promoted to Correctional Officer III
- Supervise 20+ employees
- Audit and input payroll for employees
- File important documentation electronically or physically in office
- Maintain orderly working environment
- Manage appointments with other areas of the facility along with staff, and other customers
- Effectively solve problems and think on my feet in high pressure situations
- Complete semi annual and annual employee reviews
- Proof read/ review and edit reports and other documents
- December 2016 - July 2021
- Correctional Officer II
- Supervise 7 employees
- First line manager
- Manage issues as they arise and use critical thinking to solve problems
- Took charge on filing all paperwork for the facility and maintained all physical and electronic files for my division (custody/control)
- Used ability to multitask while answering phones, completing written documents, filing paper work appropriately, and assisting staff
- Took initiative to train new staff in their duties and mentor new staff upon arrival to the facility
- Promoted and relied on using a team aspect to accomplish daily and more challenging tasks
- Utilized multiple computer programs to complete and organize documents and other tasks to include: Google Drive, Microsoft Word, Excel, PowerPoint
- February 2015 - December 2016
- Entry level officer
- Supervise offenders
- Problem solve in high stress situations
- Prioritize tasks while ensuring all tasks are completed before the end of shift
- Took on additional duties that required attention to detail, filing of proper paperwork, and great customer service
Group Leader
Boys & Girls Clubs of America
08.2014 - 01.2015
- Maintain safe and fun environment while teaching and mentoring children from the ages of 5 to 12 years of age.
- Create projects, lessons, and activities to follow curriculum presented.
- Write monthly cite reports about these programs.
- Build and maintain rapport with children and parents who were customers of the after school programs.
- Built working relationships with outside agencies that helped host programming for the children under our care
Writing Tutor
UCCS English department
10.2014 - 12.2014
- Aided Dr. Ryon in grading papers for her undergraduate criminal justice class.
- Provided feedback and positive critiques on structure of the papers, spelling, grammar, and overall flow of the papers.
- Met with students one-on-one when requested to help with their writing.
- Provided individual tutoring sessions for students struggling in composition writing.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
Education
Bachelor of Arts - Criminal Justice
CSU Stanislaus
Turlock, CA05.2014
High school diploma - undefined
Rancho Bernardo High School
San Diego, CA05.2010
Skills
- Customer service
- Conflict resolution
- Employee training
- Leadership
Certification
- CDL clas
Timeline
OTR Truck Driver
Pride Transport
02.2025 - 07.2025
Team Leader/Supervisor
Walmart
10.2023 - 11.2024
Correctional Officer
Colorado Department of Corrections
02.2015 - 10.2023
Writing Tutor
UCCS English department
10.2014 - 12.2014
Group Leader
Boys & Girls Clubs of America
08.2014 - 01.2015
High school diploma - undefined
Rancho Bernardo High School
Bachelor of Arts - Criminal Justice
CSU Stanislaus
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