Brittney Johnson
Fruita
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Patient Registration Lead
Community Hosptital
Grand Junction, CO
08.2012 - 04.2022
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent customer service
- Answering high volumes of patient's phone calls.
- Scheduling appointments
- Checking in/out patients
- Collecting copays, self-pay balances, and any past due or collection balances.
- Scanning health records
- Helped train employees on EMR system.
Patient Access Training Manager
Community Hospital
Grand Junction, CO
04.2022 - Current
- Designed and executed training initiatives aimed at improving staff competencies and enhancing patient care quality.
- Collaborated with departments on training needs and align programs with hospital goals.
- Created in-depth training manual for Ambulatory Patient Access & Prior Authorization staff.
- Created, reviewed and edited all training materials to make sure it's up to date.
- Managed new employee orientation training for Ambulatory Patient Access, Prior Authorizations, and Emergency Department Clerks.
- Setup trainings with staff that needs additional training.
- Helped with training for Ambulatory/Acute Patient Access staff on new implemented systems like Artera and OneSource/NextBar.
- Provided staff access to Artera and OneSource/NextBar systems.
- Knowledgeable in Expanse for Ambulatory clinics and Acute departments.
Education
High School Diploma -
Healdton High School
Healdton, OK05-2008
Skills
- Training material updates
- New employee training
- Coaching and mentoring
- Group trainings
- Communication
- Time management
- Attention to detail
- Customer/Staff Relations
Timeline
Patient Access Training Manager
Community Hospital
04.2022 - Current
Patient Registration Lead
Community Hosptital
08.2012 - 04.2022
High School Diploma -
Healdton High School