Brittany N. Wright
Aurora
Summary
Motivated team player with 15 years experience in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
15
15
years of professional experience
Work History
Medical Office Specialist/Basic EMT
HCA Healthcare Inc.
06.2022 - Current
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Checked patients in and out after appointments.
- Scheduled patients for appointments, ultra sounds and telehealth
- Worked with the Nurses to triage patients to determine urgent and non urgent.
- Worked with provider to build and manage schedule
Dispatcher
UNFI
03.2022 - 06.2022
- Inputted information sent in by the warehouse
- Receive outbound/ inbound calls regarding the status of delivery
- Invoiced and processed routes
- Responsible for putting driver paperwork together
- Ensured all routes were closed before processing driver paperwork
- Made daily check deposits from drivers COD ‘s
- Scanned documents to corporate, for expense reports.
Front Desk/ Patient Support Representative
Apria Health Care/ Aeortek
08.2021 - 03.2022
- Greeted patients who came to office for supplies
- Fulfilled supply orders
- Returned and cleaned used equipment
- Took patient Oxygen supply orders
- Inputted new orders for Oxygen, Cpap, and Ventilators
- Dispatched drivers and created routes
- Assisted with inbound/outbound calls
- Scanned and boxed medical records
Enrollment Specialist
Anthem/Randstad
08.2020 - 12.2020
- From home Agent
- Worked multiple ques throughout the day
- Assisted with processing Medicare enrollments during open enrollment
- Sent letters of denials or missing information
- Required to work 30/40 records per day
- Self-paced
- Patient Access Liaison
University of Colorado Hospital
07.2019 - 03.2020
- Inbound/ outbound call center for major hospital and clinic's in Colorado
- Over 80 calls a day
- Maintained average handle tine of 5minutes or under
- Took scheduling calling for procedures, routine check up
- Processed prescription refills
- Verified insurance coverage
- Registered new patients
- Assisted patient's with registering their online accounts
- Assisted patient's with finding the right provider
Provider Line Tech, American Family Insurance/Randstad Employment Agency
02.2019 - 07.2019
- Assist medical adjusters by returning healthcare providers billing company inquires
- Clarify coverage and basic claim information
- Clarify payments and denials on medical bills
- Organize and conducted new hire training
Dispatcher/ Invoice Specialist
UNFI/ Randstad Employment Agency
06.2018 - 01.2019
- Inputted information sent in by the warehouse
- Receive outbound/ inbound calls regarding the status of delivery
- Invoiced and processed routes
- Responsible for putting driver paperwork together
- Ensured all routes were closed before processing driver paperwork
- Made daily check deposits from drivers COD ‘s
- Scanned documents to corporate, for expense reports.
Customer Service Representative/Dispatcher & Routing Lead
MXD Group
10.2014 - 07.2017
- Created routes for delivery drivers
- Inbound and outbound calls to customer to schedule for delivery
- Monitored drivers using Dispatchtrack
- Followed up on customer inquiries regarding problems with merchandise or driver complaints
Customer Service Representative
Insight Global
01.2014 - 05.2014
- Cricket communications
- Inbound calls from dealers wanting to set customers up on the current promotions
- Assisted with locked accounts and MDN recovery
- Port in and out request
Customer Service Representative
Volt Services
03.2013 - 11.2013
- Inbound and Outbound calling /over 80 calls a day
- Multitasked in multiple systems and screens to insure that grocery stores received merchandise at scheduled delivery time
- Initiated claims for damaged items
- Assisted with recalled products
- Dispatched drivers to stores for cleans ups and returned items
- Located sku numbers and upc for different products
- Every ticket required a follow up or closure within a certain time frame
Customer Service Representative
Intouch Colorado
09.2012 - 02.2013
- Worked with communities that were Multi Dwelling Units
- Set customers up with Dish Network or DirecTV cable services, or internet service
- Performed credit checks on customers who wanted new services
- Assisted customers with setting up online Netflix accounts
- Troubleshoot different devices to ensure the compatibility for Netflix
- Issued refunds and accepted payments
Customer Service Representative
Summit Respiratory
02.2011 - 10.2011
- Provided administrative, clerical and customer service support, scheduled service calls, provided face to face customer service, made and received inbound and outbound calls for customer inquires
- Set patients up with oxygen and CPAP devices, sent out pulse oximetry's devices for overnight testing and qualifications
- Worked with a unique filing system to insure the privacy of patient medical records
- Worked in Emdeon to verify medical coverage and benefits, worked with the ICD9-10 billing and coding, created and audited Certificate of Medical Necessity
- Dispatched drivers, created drivers routes and schedule
Customer Counter Representative
UPS
06.2010 - 06.2011
- Provided face to face service for customer's picking up and sending out packages, did daily inventory on incoming and outgoing packages
- Shipped and received over 2,000 packages daily, researched lost packages, set up meet points between drivers and customers
- Accepted cash, checks and credit cards for packages being shipped out and COD packages, examined packages to make sure the meet the no hazmat requirements.
Education
Emergency Medical Technician -
Community College of Aurora
Aurora, CO05-2018
High School Diploma -
Denver East High School
Denver, CO05-2003
Skills
- Customer Service
- 10 key by touch
- One call resolution
- SKILLS:
- High volume call center
- Dispatcher and Routing
- Basic Life Support(BLS)
- Ability to type 45 WPM
- Strong communication and interpersonal skills
- Proficient in Microsoft Office, Word, Excel
- Technical support
- Data Entry
- Emergency Medical Technician
- Dispatcher/Invoice Processor
- Medical documentation
- Office management
- Insurance verification
- Healthcare regulations
- Appointment setting
- Office administration
- Multitasking and organization
- Positive attitude
- EMR software
- Patient demographics
- Insurance billing
- Follow-up skills
- Regulatory compliance
- Patient care
- Problem-solving
- Attention to detail
- HIPAA regulations
- Cleaning and sanitizing
- Patient charting
- Phone and email etiquette
- Flexible schedule
- Patient registration
- Managing patient records
- Data entry
- Specimen collection
- Front desk management
- Appointment management
- Medical terminology
- Appointment scheduling
Timeline
Medical Office Specialist/Basic EMT
HCA Healthcare Inc.
06.2022 - Current
Dispatcher
UNFI
03.2022 - 06.2022
Front Desk/ Patient Support Representative
Apria Health Care/ Aeortek
08.2021 - 03.2022
Enrollment Specialist
Anthem/Randstad
08.2020 - 12.2020
University of Colorado Hospital
07.2019 - 03.2020
Provider Line Tech, American Family Insurance/Randstad Employment Agency
02.2019 - 07.2019
Dispatcher/ Invoice Specialist
UNFI/ Randstad Employment Agency
06.2018 - 01.2019
Customer Service Representative/Dispatcher & Routing Lead
MXD Group
10.2014 - 07.2017
Customer Service Representative
Insight Global
01.2014 - 05.2014
Customer Service Representative
Volt Services
03.2013 - 11.2013
Customer Service Representative
Intouch Colorado
09.2012 - 02.2013
Customer Service Representative
Summit Respiratory
02.2011 - 10.2011
Customer Counter Representative
UPS
06.2010 - 06.2011
Emergency Medical Technician -
Community College of Aurora
High School Diploma -
Denver East High School
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