BRITTANY WELCH

Managed the busiest Digital Department within the market.

Improved metrics drastically YOY with solid follow up and consistent direction to the team.

Expanded the Online InHome business and added an additional Van to the department with sales.

Mentored team members to oversee and manage Digital department effectively.

Schedules and hiring of over 70 associates.

• Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
• Fostered a positive work environment to improve team morale and productivity levels.
• Reduced costs with thorough budget analysis and strategic financial planning.
• Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
• Championed staff performance recognition initiatives, promoting a culture of continuous learning and professional development within store.
• Became M3 Coach for the Market, who was high performing and was selected to be the sponsorship coach who trained 5 external candidates in salary manager role while running area within a complex building.
• Planned out floorplans for seasonal transitions throughout each holiday season and executed conversions.

• Tour areas to validate work completion
• Own the P&L and business plans to improve finanical health of the store
• Create plans for the business to improve customer experience
• Responsible for recruiting/ hiring for area
• Review staffing issues/Attendance and correct them
• Implement new initiatives
• Rallied team on company goals and expectations
• Oversee 50 or more associates.
• Mentored hourly associates who transitioned to salary
• Motivated associates to exceed company metrics and expectations
• Developed progressive web apps using modern frameworks like React and Angular, increasing user engagement rates.

• Hired and trained team members to carry out department tasks
• Delegated work to staff, setting priorities and goals
• Treated associates with fairness and respect, providing recognition of accomplishments
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
• Recruited, hired and trained new employees, including monitoring and review of individual performance
• Cross-trained in every store role to maximize operational knowledge
• Went through store remodel with challenges
• Ran cost inventory with team

• Organized schedules, workflows and shift coverage to meet expected business demands
• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions

• Acting Salaried manager in building being hourly
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
• Cross-trained total store
• Led/ overseen total store
• Unload trucks
• Compliance tours
• Completed thorough opening, closing and shift change functions to maintain operational standards each day

• Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management
• Handled shift overstock, restocking and inventory control
• Employed process improvement initiatives within department
• Trained employees on proper and safe use of equipment and tools
• Monitored stock to maintain sufficient quantity of featured product
• Printed labels and tags for for-sale merchandise
• Organized engaging front-facing displays to capture customer interest and drive revenue growth
• Improved several departments shrink yoy

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Maintained knowledge of company products and services to promptly resolve complaints and concerns
• Relayed productive customer feedback to marketing teams
• Reduced process gaps while training new hires on products, software, operational best practices and store protocols
• Executed operations expectations