Brittany Walker
Arvada
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
12
12
years of professional experience
Work History
Prep and Line Cool Server, Bartender, M.O.D
Helgas German Restaurant and Deli
Denver
10.2019 - 02.2023
- Provided excellent customer service in a fast-paced dining environment.
- Managed tables efficiently, ensuring timely food and drink service.
- Assisted in menu recommendations to enhance guest dining experience.
- Maintained cleanliness and organization of dining area and server stations.
- Adapted to changing situations while maintaining high service standards.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
Server/Manager on Duty
Dennys
Denver
02.2016 - 09.2019
- Provided excellent customer service in a fast-paced dining environment.
- Took orders accurately and communicated special requests to the kitchen staff.
- Maintained cleanliness and organization of dining area and service stations.
- Provided exceptional service to high volume of daily customers.
- Delivered food orders promptly and courteously.
- Trained new employees on restaurant procedures and plating techniques.
- Created positive work environment for employees and delivered exceptional customer service.
- Prepared weekly reports detailing sales figures and staff performance metrics.
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
- Monitored performance of staff members, offering advice where appropriate.
Host/Server
IHOP
Denver
02.2011 - 01.2016
- Greeted guests warmly and ensured a friendly dining atmosphere.
- Managed seating arrangements to optimize flow and minimize wait times.
- Assisted servers by communicating guest needs and special requests.
- Maintained cleanliness and organization of the host station and entry area.
- Collaborated with staff to coordinate large parties and reservations efficiently.
- Processed payments from customers using a POS system.
- Resolved conflicts between customers when necessary.
Education
Englewood High School
Englewood, COSkills
- Customer service
- Cash handling
- Team collaboration
- Conflict resolution
- Time management
- Communication skills
Timeline
Prep and Line Cool Server, Bartender, M.O.D
Helgas German Restaurant and Deli
10.2019 - 02.2023
Server/Manager on Duty
Dennys
02.2016 - 09.2019
Host/Server
IHOP
02.2011 - 01.2016
Englewood High School