BRITTANY FRAZIER
Littleton
Summary
Seasoned Senior Manager with deep understanding of strategic business planning and development. Strengths include strong leadership, effective communication skills, decision making abilities, and problem-solving capabilities. Have consistently delivered results in previous roles by driving operational efficiency, enhancing team productivity, and implementing innovative management strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Manager, Partner Support Independent Branch Services
CHARLES SCHWAB
Denver
09.2021 - Current
- Boosted team performance by increasing cases per hour from 0.45 to 0.83 through effective coaching and motivation.
- Conducted impactful sessions during ICON and In the Loop calls, driving an 11% boost in branch usage.
- Maintained consistent dialogue with Franchise Services and Branch Market Leaders to guarantee premier service levels for branch leaders and their clients.
- Cultivated strategic relationships with International Branch and Operations leadership to enhance communication.
- Designed and sustained an IB utilization dashboard aimed at analyzing trends for 2025 IBL expansion.
- Strategized and developed a comprehensive three-year plan addressing staffing, team structure, and additional service channels.
- Drove team ownership and investment into branches by leading IB onboarding efforts aligned with the 'most trusted partner' theme through the creation of IBS PS O&D.
- Drove success of Engagement Activators by organizing meaningful events.
- Served as an active member of the CS&S Advisory Council to gather employee perspectives and communicate insights to Senior Leadership.
- Served as Acting Director of Partner Support to oversee year-end completion and department initiative rollout.
Financial Services Specialist, New Client Development Group. Branch Relationship Team, People Manager
TD AMERITRADE
Fort Worth
06.2017 - 09.2021
- Formulated and applied SIMs to enhance new hire onboarding in NCDG.
- Implemented training initiatives for various NCDG teams stationed across different regions.
- Enhanced efficiency in managing Foreign Account documentation through implementation of a supportive tool.
- Spearheaded initiatives to bolster cross-location communication within the SLACK channel of NCDG.
- Facilitated distribution of EWA within the capacity of NCDG representation.
- Engaged in pilot program enhancing NCDG operations for client onboarding.
- Promoted TD Ameritrade's offerings, consistently reaching daily and quarterly lead targets.
Associate Manager of People, Beauty Advisor
ULTA BEAUTY
Southlake
04.2016 - 06.2017
- Delivered exceptional guest experiences in retail and salon settings by fostering a high-energy, positive atmosphere.
- Enhanced store performance through effective utilization of associates and vendors.
- Managed budget of sales, controlled expenses, and prevented losses to optimize productivity.
- Led hiring, training, and oversight of employees across store and salon departments to enhance operational effectiveness.
- Utilized insights from analyzing guest feedback to strengthen daily routines.
Sales Manager
PSAV
Grapevine
03.2014 - 04.2016
- Drove growth in audiovisual profits by establishing and maintaining client relationships during all stages of event planning.
- Implemented targeted outreach initiatives to secure consistent revenue through resourceful client engagement.
- Fostered trusted working partnerships with hotel entities.
- Managed various properties simultaneously as the internal audio visual accounts manager for PSAV.
Education
Masters - Business Administration
UNIVERSITY OF NORTH TEXAS
Denton, TX01.2010
Bachelor of Science - Psychology
TEXAS A&M UNIVERSITY
College Station, TX01.2008
Skills
- Business performance management
- Strategic planning
- Data-driven decision making
- Troubleshooting and problem resolution
- Corporate communications
- Partnership development
- Cross-functional team coordination
- Organizational improvement
Certification
- Series 7
- Series 63
- Series 66
- Series 24
- Series 9/10
Recognition
- 2024 Manager LEAD alumni
- Excellence in Service Q3 2018
- President’s Club Q3 2018, Q1 2019, Q2 2019, Q3 2019, and Q1 2020
- Circle of Champions 2019
- Charles Schwab CEO award 2022 and 2023
Accomplishments
2024 Manager LEAD alumni.
Excellence in Service, Q3 2018.
President's Club: Q3 2018, Q1 2019, Q2 2019, Q3 2019, and Q1 2020.
Circle of Champions 2019
Charles Schwab CEO Award 2022 and 2023.
Timeline
Senior Manager, Partner Support Independent Branch Services
CHARLES SCHWAB
09.2021 - Current
Financial Services Specialist, New Client Development Group. Branch Relationship Team, People Manager
TD AMERITRADE
06.2017 - 09.2021
Associate Manager of People, Beauty Advisor
ULTA BEAUTY
04.2016 - 06.2017
Sales Manager
PSAV
03.2014 - 04.2016
Masters - Business Administration
UNIVERSITY OF NORTH TEXAS
Bachelor of Science - Psychology
TEXAS A&M UNIVERSITY
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