Results-driven customer service representative with a focus on attention to detail and time management. Known for strong analytical skills and commitment to training new hires, ensuring compliance and delivering exceptional customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alorica
Albuquerque
11.2020 - 02.2021
Responded to an average of 250 calls daily, assisting members with their banking needs.
Managed customer inquiries, provided answers, and resolved issues effectively.
Provided customer support with a professional, friendly, and patient attitude.
Received a 5-star customer satisfaction rating through voice, chat, and email communications.
Studied and learned 55 company products and services to provide better customer support.
Trained new hires as a team lead assistant on company-specific policies, procedures, and compliance guidelines.
Completed customer insight reports and input over 12,000 units of sensitive data.
Cashier
AAFES Exchange
Mountain Home
09.2014 - 05.2015
Handled cash, credit, and digital payments with attention to detail.
Processed customer transactions efficiently and accurately at the retail location.
Maintained clean and organized checkout areas for a positive shopping experience.
Implemented store policies while ensuring compliance with company standards.
Managed inventory by restocking shelves and monitoring product availability.
Education
Associate of Arts - Early Childhood Care And Education
American Pubic University
Charles Town, WV
06-2025
Skills
Customer advocacy
Effective communication
Conflict resolution
Problem solving
Attention to detail
Time management
Team collaboration
Analytical thinking
Service transition
Teaching support
Skill development
Friendly demeanor
Schedule management
Child development
Affiliations
Volunteered in Classroom Settings 2023-2026
Volunteered as PTA President 2024-2025
Volunteered as a Key Spouse Liaison 2024-2026
Timeline
Customer Service Representative
Alorica
11.2020 - 02.2021
Cashier
AAFES Exchange
09.2014 - 05.2015
Associate of Arts - Early Childhood Care And Education