Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Brittany Foster

USAF Academy

Summary

Results-driven customer service representative with a focus on attention to detail and time management. Known for strong analytical skills and commitment to training new hires, ensuring compliance and delivering exceptional customer experiences.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Alorica
Albuquerque
11.2020 - 02.2021
  • Responded to an average of 250 calls daily, assisting members with their banking needs.
  • Managed customer inquiries, provided answers, and resolved issues effectively.
  • Provided customer support with a professional, friendly, and patient attitude.
  • Received a 5-star customer satisfaction rating through voice, chat, and email communications.
  • Studied and learned 55 company products and services to provide better customer support.
  • Trained new hires as a team lead assistant on company-specific policies, procedures, and compliance guidelines.
  • Completed customer insight reports and input over 12,000 units of sensitive data.

Cashier

AAFES Exchange
Mountain Home
09.2014 - 05.2015
  • Handled cash, credit, and digital payments with attention to detail.
  • Processed customer transactions efficiently and accurately at the retail location.
  • Maintained clean and organized checkout areas for a positive shopping experience.
  • Implemented store policies while ensuring compliance with company standards.
  • Managed inventory by restocking shelves and monitoring product availability.

Education

Associate of Arts - Early Childhood Care And Education

American Pubic University
Charles Town, WV
06-2025

Skills

  • Customer advocacy
  • Effective communication
  • Conflict resolution
  • Problem solving
  • Attention to detail
  • Time management
  • Team collaboration
  • Analytical thinking
  • Service transition
  • Teaching support
  • Skill development
  • Friendly demeanor
  • Schedule management
  • Child development

Affiliations

  • Volunteered in Classroom Settings 2023-2026
  • Volunteered as PTA President 2024-2025
  • Volunteered as a Key Spouse Liaison 2024-2026

Timeline

Customer Service Representative

Alorica
11.2020 - 02.2021

Cashier

AAFES Exchange
09.2014 - 05.2015

Associate of Arts - Early Childhood Care And Education

American Pubic University
Brittany Foster